Six Sigma, Kaizen, Lean, and other variations on continuous improvement can be hazardous to your organization's health. While it may be heresy to say this, recent evidence suggests that it's time to question these methods.

The law of diminishing returns states that at a certain point adding more effort will not produce significantly more gains. The challenge is knowing when you've reached that point.

It can seem like such an insurmountable burden to develop business systems, operational policies and procedures -- including finalizing them in writin...

When drawing supply chains, most people don't bother with more than a fast doodle with boxes. When Scott McCloud draws a supply chain, he takes it to a different level.

Why do some organizations succeed at utilizing processes and tools developed elsewhere while others fail?

Just like me, most organizations are pack rats, accumulating goods and people that lose value over time. Why is it so hard for us to throw things out?

No one consciously and intentionally creates complexity. But unintentionally, and unconsciously, all managers are complexity creators.