The future of telecommunications in the U.S. is being played out on the sandy beaches of Fire Island, NY. Customers are "extremely disappointed" about Verizon's plan to stop fixing their phone lines and giving them an inferior wireless replacement, Voice Link.
'Customer service -- May I help you?' We all long to hear those words, but more often than not when you call customer service you become trapped in the abyss of telephone hell -- a maze of automated systems, on-hold extended silences and frustrating pathways.
For the last 20 years, the nation's major telecom companies have been playing the public and regulatory officials for fools. Now they're claiming they shouldn't be obliged to provide affordable landline service to everyone anymore, as they take the money and run to wireless.