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Fire Island Erupts Over Verizon's Wireless Voice Link: New York AG Claims Verizon Violated Agreement

Bruce Kushnick | Posted 09.02.2013 | Technology
Bruce Kushnick

The future of telecommunications in the U.S. is being played out on the sandy beaches of Fire Island, NY. Customers are "extremely disappointed" about Verizon's plan to stop fixing their phone lines and giving them an inferior wireless replacement, Voice Link.

AT&T, ALEC, FCC, Part 2: The AT&T FCC Petition is ALEC Model Legislation.

Bruce Kushnick | Posted 07.22.2013 | Business
Bruce Kushnick

Connect the Dots: AT&T Petition and ALEC State Model Legislation In the previous post we examined the state-based ALEC model legislation that was c...

Is There Such A Thing As 'Customer Service' Anymore?

Myra Demeter | Posted 05.17.2013 | Fifty
Myra Demeter

'Customer service -- May I help you?' We all long to hear those words, but more often than not when you call customer service you become trapped in the abyss of telephone hell -- a maze of automated systems, on-hold extended silences and frustrating pathways.

AT&T's FCC Petition Should Be Denied: AT&T Should be Investigated

Bruce Kushnick | Posted 04.16.2013 | Business
Bruce Kushnick

We request that the FCC immediately start investigating AT&T's business practices as well as the company's failure to supply material and essential facts about their deployment of U-Verse.

AT&T's $14 Billion 'Bribe' or How the Media Got It Wrong

Bruce Kushnick | Posted 01.28.2013 | Technology
Bruce Kushnick

On Nov. 7, 2012, AT&T announced that it would be spending $14 billion to upgrade their wireless and wireline networks. And yet, in fact, AT&T is only ...

ALEC, Tech and the Telecom Wars: Killing America's Telecom Utilities

Bruce Kushnick | Posted 09.23.2012 | Politics
Bruce Kushnick

Written with David Rosen All eyes are on Salt Lake City Utah this week (July 23 to 28, 2012) as a group called ALEC, the American Legislative Excha...

The TollRoads.com: An Abject Failure in Customer Service

Shelly Palmer | Posted 08.27.2012 | Los Angeles
Shelly Palmer

As a case study in technological ineptitude, my experience with The Toll Roads is about as good as it gets. How could this issue have been avoided?

Please, Sir, May I Have Another?

Bruce Kushnick | Posted 06.18.2012 | Politics
Bruce Kushnick

For the last 20 years, the nation's major telecom companies have been playing the public and regulatory officials for fools. Now they're claiming they shouldn't be obliged to provide affordable landline service to everyone anymore, as they take the money and run to wireless.

Ooma Adds Wi-Fi Option to VoIP Service

Larry Magid | Posted 11.20.2011 | Technology
Larry Magid

Call me old fashioned, but when I'm home or at an office, I like making and receiving phone calls from something that resembles a regular desk phone.

Ben Craw

Larry Fishelson, DynaLink: 27 Million And Counting

HuffingtonPost.com | Ben Craw | Posted 08.27.2011 | Small Business

Starting your own business is a noble -- not to mention exciting, rewarding and often crazy -- undertaking. The experience is an adventure, to say the...

How to Live on $0 a Day: Financial Doldrums Got You Down? Look on the Bright Side

Lesley Stern | Posted 05.25.2011 | Comedy
Lesley Stern

Pre-stirred yogurt: This was one of the first costly luxuries I gave up. Yes, it's exhausting having to actually stir the yogurt flavoring, but it's a great way to combine breakfast and exercise.