Keeping a plane at the gate may be the ultimate way to say, "We care." It requires that an employee ignore years of training and be willing to face real consequences on an upcoming performance review. The message is unmistakable: You're important to us.
As it turns out, United flight 667 was delayed leaving San Francisco. Drake was visibly distraught. You can't prepare for a moment like this, but now came the very real possibility that he wouldn't have chance to see his mother before she passed away.
Sister Cora-Ann, a Catholic Nun from the Our Lady of Grace Monastery in Dayton, Ohio got the surprise of her life yesterday, when she was asked to leave the plane she had just boarded at the Omaha International Airport.
I take out my laptop and set it in a bin. I slip my shoes off and smile at the TSA agent as if I have nothing to hide. As if I'm just another normal passenger. As if I'm not wearing anti-flatulence underwear.