Rachel Thebault

The "Do-Over!": Reinventing Your Failing Business

Rachel Thebault | Posted 07.26.2009 | Business

Read More: Ago, Agostino Sciandri, New York City, Karen DeMasco, Locanda Verde, Rachel Thebault, Robert De Niro, Business News
Rachel Thebault

Don't let your pride get in the way. People make mistakes. Even successful business people.

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Bring on the Lemonade Stands

Rachel Thebault | Posted 06.28.2009 | Business

Read More: Competition, Sales Pitch, Rachel Thebault, Lemonade Stand, Food, Food Politics, Business News
Rachel Thebault

I've made a purchase from every lemonade stand I could feasibly stop at (what can I say, I like to support budding entrepreneurs), and I've never reacted with, "wow, that is good lemonade!"

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Writing "The Letter"

Rachel Thebault | Posted 05.02.2009 | Living

Read More: Continental, Delta, Tribeca Treats, Rachel Thebault, Customer Service, Customer Satisfaction, Living News
Rachel Thebault

What do I want my letter to Delta to accomplish? Reimbursement? Retribution? Yes, that would be nice, but doubtful. Therapy? I have a blog for that.

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