Building strong relationships is one of the most important business tools you can master. When you have good relationships, running your business is so much easier. People respond to you faster and are willing to go that extra mile for you.
Sincere remorse is usually about the personal benefit one gains from giving voice, usually internally, to one's expression of it. However, in the justice system, I'm sorry to say, it's rather about what the remorse accomplishes strategically.
The more I thought about it, the more I realized I was debasing the most precious of words by using them as a lazy stand-in for more specific sentiments, such as, "That's super!" or, "I have a preference for this."