A good experience over Twitter is good for everybody. Twitter certification is about a smart company reaching out to their ecosystem to help deliver better, more satisfying customer experiences and we're glad to be a part of it.
Citizen journalism has taken a front seat in the world of breaking news and we're starting to see this explored in the script. Finally, traditional media morphs into more multi-faceted reporting on Newsroom.
To be strong is to shut your mouth at Thanksgiving. To be strong on social media is to do the same. Just because you can't see the looks of horror on your audience's face doesn't mean they aren't horrified.