Etiquette has a bad rap. We're used to think of it as something old and stuffy -- gestures embodying too much class snobbery and self-serving social hierarchy to be of much value in a pluralistic democratic society.
If you manage a blog, business, Twitter profile or Facebook page, the chances you'll receive a negative comment, tweet, rating or review are high. Before you panic and respond with something you may later regret, refer to my tips below.
I'm not suggesting that everyone should stop texting or that our youth should spend all of their time in libraries reading and studying. We need a realistic solution grounded in awareness and balance that will last over the long haul.
Thanks to social media and the Internet, we have the means to offend or upset people on an unprecedented scale. With every new technology, there are new ways to make an absolute fool of yourself. What is your netiquette?