Among the many benefits of embracing platform thinking, innovation happens faster, costs less, and reaches more people. I recently sat down with Adrian C. Ott, a corporate adviser and award-winning author of The 24-Hour Customer.
Watching the news, it's easy to conclude that "Yes We Can" has been replaced with, "Actually, On Second Thought... We Probably Can't." Nevertheless, there are reasons for optimism. One of these reasons is tech guru Tim O'Reilly.