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Waiting for the Doctor

The Doctor Will See You ... When The Boss Says She Can

Ann Brenoff | Posted 01.23.2014 | Fifty
Ann Brenoff

I did something very liberating last week; unfortunately, it was liberating with a dash of stupid. After waiting 75 minutes for my appointment to see the doctor, I got mad and walked out.

Do Doctors Deliver the Worst Customer Service?

Ann Brenoff | Posted 03.19.2012 | Fifty
Ann Brenoff

When you think of customer service, the image that comes to mind is a long line at a cash register, right? Yet some of the worst customer service being delivered comes from the medical community.