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Zappos

An Interview with Frank Gruber

Phil Simon | Posted 07.02.2014 | Books
Phil Simon

Frank Gruber probably doesn't sleep much. He co-founded Tech Cocktail in 2006. The company  has grown into a hub for the creative class, offering t...

From Commander in Chief to Chief Commitment Officers

Natalie Pace | Posted 07.08.2014 | Impact
Natalie Pace

Together, the Bill, Hillary and Chelsea Clinton powerhouse trio have become Chief Commitment Officers -- dedicated to challenging their members to create a better tomorrow. The main difference of the Clinton model is that members cannot just talk about solutions. They have to create meaningful change.

If the Culture Fits... What Zappos and Other Employers Look For in New Hires

Blair Forlaw | Posted 06.05.2014 | Business
Blair Forlaw

Building a workforce where everyone "fits" doesn't imply homogeneity, which breeds group think -- a fatal flaw in a competitive global economy.

CEOs Talk, Dreamers Listen

Valerie Frankel | Posted 05.29.2014 | Business
Valerie Frankel

During day one at C2MTL in Montreal, "a business conference somewhere between genius and insanity," several multi-milionaires delivered TED-Talk style inspirational speeches to the aspiring moguls in the audience.

The Profitability of Good Health

Mark Chasan | Posted 06.01.2014 | Business
Mark Chasan

Despite the groundswell of evidence supporting the profitability of health and sustainability programs, many executives today are stuck in an old mindset that categorically views such programs as "fluffy" cost centers not profit centers.

Why I Will Not Buy Another Honda

Ira Israel | Posted 05.14.2014 | Business
Ira Israel

Brand loyalty is a commodity; making customers feel valued is an integral part of doing business in the new economy (in most economies, really) -- particularly when it is always possible to find competitive prices on the Internet.

What Attracts Women to Purchase Fashion Footwear Online?

Dr. Steve Rosenberg | Posted 05.14.2014 | Style
Dr. Steve Rosenberg

Too many websites and too many shoes too choose from! So what attracts women to purchase fashion footwear on some of the most popular online websites?

The Singularity of Organization Is Influence

Stephanie Michele | Posted 05.12.2014 | Business
Stephanie Michele

Generating, moderating and channeling influence has become the most important thing that any company can invest in, so why aren't more doing it?

Learning From Zappos: Why Every School Needs an Organizational Mindset

Peter Hutton | Posted 04.21.2014 | Education
Peter Hutton

Simply put, an organizational mindset is the aggregated mindset of an organization's members. Historically, schools have not placed much importance on defining these, which I think is a mistake. At Beaver, we have taken great care to identify the three key components.

Workplace Trends to Watch in 2014

Amanda Schneider | Posted 03.30.2014 | Business
Amanda Schneider

While younger generations entering the workforce are pushing the envelope even further on work life balance, they are often sacrificing pay for said balance. This is causing a shift.

It's Time to Get Rid of All Bosses

Rana Florida | Posted 04.07.2014 | Business
Rana Florida

The goal of team members and colleagues is to add value, skills and expertise. Managers can and should enable and even unleash their people, but they cannot control them. I am not the boss of my team, but I am available for feedback and input.

Zappos Makes Dramatic Change

www.newser.com | Posted 12.30.2013 | Technology

Online retailer Zappos is making a dramatic change to its company hierarchy—in fact, it's getting rid of it. ...

11 Times Tech Made Us Cringe In 2013

The Huffington Post | Alexis Kleinman | Posted 01.23.2014 | Technology

Again and again in 2013, tech CEOs and startup founders exhibited an astonishing lack of connection to the real world. And because these are tech peop...

The Power of "Thank You"

Cathy Leibow | Posted 02.15.2014 | Business
Cathy Leibow

According to research by Forbes, 83 percent of the organizations they studied suffer from a deficit in recognition. And they found that 87 percent of the recognition programs offered focused on tenure.

Great News For Zappos Shoppers...

The Huffington Post | Rebecca Adams | Posted 12.02.2013 | Style

Great news for Zappos shoppers: Your online destination just got a little more fashionable, thanks to André Leon Talley. The former Vogue editor h...

Four Companies Who Make Customer Engagement a Priority

Blake Landau | Posted 01.27.2014 | Business
Blake Landau

Imagine being seated at a restaurant. The host takes you down a very long corridor leading to a small dark room -- an off-shoot of the actual restaurant. This is what it feels like to be a customer who wants to engage with a company on social.

Solutions to Prevent Tired Feet and Legs During Holiday Shopping From Black Friday to Christmas

Dr. Steve Rosenberg | Posted 01.25.2014 | Style
Dr. Steve Rosenberg

It is holiday time again along with the long lines waiting to buy those special gifts. How will your feet and legs survive the pounding of pavements and standing for hours on hard concrete floors at the malls and running from department store to department store?

Kanye Blasts Beloved Company For Selling 'S*** Product,' Company Responds Hilariously

The Huffington Post | Alexis Kleinman | Posted 11.21.2013 | Technology

First Taylor Swift, then Obama, now a beloved online retailer. Why does Kanye feel the need to attack everything America holds dear? On Monday, Wes...

Progress and Promise in Las Vegas

Venture For America | Posted 01.23.2014 | Small Business
Venture For America

By Jude Stanion, Venture for America Class of 2012 When I moved to Las Vegas over a year ago, I thought I knew what I was getting myself into. I had ...

Startup City: Tony Hsieh's Downtown Project

Ondi Timoner | Posted 01.23.2014 | Business
Ondi Timoner

Tony has assembled a team to bring the best and brightest creative entrepreneurs to Vegas, determined to build out a utopian community within a major urban center. It's the most fascinating and ambitious project I have ever witnessed, and I feel lucky to be documenting it as it unfolds.

Jenn Lim Talks Meaningful Workplace Culture Sharing for Distributed Teams

Jason King | Posted 10.28.2013 | Business
Jason King

There has been no shortage of web ink dedicated lately to the topic of teams having their work from home agreements limited or terminated, Yahoo! being most notable among these. But what if geographical distribution of your team is necessary for effective functioning of your business?

Interviewing Chip Bell: The 9 1/2 Principles of Innovative Service

BJ Gallagher | Posted 09.23.2013 | Business
BJ Gallagher

Chip Bell is one of my favorite authors. His books are smart, succinct, accessible, and practical. Among the mind-numbing, eye-glazing, sleep-inducing...

Why E-Commerce Companies Are Creating Catalogs

Andy Ostroy | Posted 11.24.2013 | Business
Andy Ostroy

The overall attraction of direct-mail is easy to understand. Catalogs remain the highest-quality, most visually-alluring vehicle to capture an audience, present product, create an aspirational lifestyle and generate solid customer loyalty and brand-awareness.

Lead by Serving

Rana Florida | Posted 11.17.2013 | Business
Rana Florida

Leaders who inspire, mentor, and teach -- rather than dictate and order -- will have more productive, more engaged and more loyal teams.

When Did The Customer Stop Being Right?

Ann Brenoff | Posted 10.15.2013 | Fifty
Ann Brenoff

We are now living with an entire generation of disinterested store clerks, rude waiters, indifferent cable company operators and medical office staffs who frankly don't give a damn whether you ever cross their employer's doorway again. Does Best Buy really wonder why it's in bankruptcy? (Hint: Shoppers hate you.)