Building a mobile community is the same as building any community... engage, interact, add value and show support for the group and what is important to them. In today's digital world it's all too easy for us as brands and individuals to let our relationship-building muscles atrophy. We get caught up in a multitasking whirlwind of emails, social updates and text messages where it's easy to let a connection or a conversation fall through the cracks. We're super-connected, yet somehow disconnected at the same time. This puts us at risk of losing the very relationships that help us prosper as companies and people.
It is time to re-build our one-on-one communication skills and muscles that we've forgotten in our rush to new technologies. These skills scale via social because most participate vicariously via the few who interact publicly.
In order to get by-in from the c-suite be sure to bring awareness to the fact that... a Network gives you Reach, but a Community gives you Power. That power solidifies trust and loyalty... which leads directly to ROI for any person or organization.