People want leadership roles for a variety of reasons, but the opportunity to manage conflicts is rarely at the top of anyone's list. It's a skill that many have a hard time mastering -- and let's face it, avoiding conflict tends to be the first inclination for most of us.
Workplace conflicts can emerge in any number of forms, but there are some general, garden-variety types that I see on a repeated basis: conflicts with the boss, conflicts with peers and conflicts among a manager's direct reports or teammates.
In all of these cases, leaders need to consider two basic questions. How important is the issue? And, how important is this relationship? Your answers will determine whether to let it slide or try to resolve it. Let's explore each type.
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This post was originally featured on The Washington Post's website.
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