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Tony Schwartz

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Taking Responsibility

Posted: 03/16/10 12:00 PM ET

We were out to dinner as a family -- an all too infrequent occurrence now that both my daughters are grown-up. Shortly after we sat down, a problem related to my work arose that I felt required immediate attention.

I text messaged a colleague in my office, and put my phone on the table to await a response. One of my daughters got upset that I was now preoccupied and unavailable. I felt righteous and snapped back at her. This was about a key client, I explained.

'You would never accept my having my phone on the table the way you're doing now,' she replied.

The dinner ended badly. I told myself she was being unreasonable, that this wasn't my fault. When I got home, I felt bad anyway. No justification I came up with made me feel any better. Even though my texting seemed reasonable under the circumstances, I eventually realized she was actually communicating something else.

It's that I wasn't giving her my full attention.

Being preoccupied is not something new for me, and it makes the people I care about most feel slighted. My daughter's angry reaction in this case was her responsibility. But that didn't diminish the role I'd played in this drama. And it wasn't only about this dinner.

I've been thinking a lot about taking responsibility lately. I've blogged about how few politicians do it, and then about how few senior executives at companies do it. What's dawned on me now is how few human beings do it.

The reason we feel such a compelling need to be right -- to resist taking responsibility -- is that it feels so bad to be wrong. And those are often the only choices most of us feel we have.

We live in a world that still chooses up-sides. If you're not right, you're wrong. If you're not good, you're bad. And if those are your only choices, which one are you likely to choose -- and then feel compelled to vigorously defend?

We don't seem to have a language for the complexity that characterizes most of our behaviors and interactions. We don't have a comfortable way to share responsibility. We're too worried that we'll be asked to shoulder all the blame, and that doesn't feel fair, or tolerable.

I knew the dinner confrontation with my daughter wasn't all about me, but I also realized it wasn't all about her. In the heat of the moment, we couldn't find a middle ground. We couldn't see that neither of us was either right (or wrong), but both of us had acted badly -- and needed to take responsibility for what we'd done.

The next morning, my daughter stopped off at our house to pick something up. "I'm sorry," she said, "I shouldn't have gotten so angry." I felt proud of her for stepping up, and ashamed that I hadn't first. I told her I was sorry for all the times that I didn't give her my full attention.

"It's just that it feels so good when you do," she said, which brought us both to tears.
We made an agreement that morning, and I intend to stick to it. When we're together - times now that are less frequent and therefore especially precious -- cell phones won't come between us.

We'll share that responsibility.

 

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03:52 PM on 03/18/2010
One of my best friends in the world is totally connected to his cell phone (smart phone that does everything). He is also doing the online dating thing so hes been getting a lot of messages.

It is my absolute pet peeve when he pulls out his phone while we're eating/talking to 'send a quick text'. Even after I've asked him to put it away he forgets.

I finally got so sick of it I told him: "If you don't put that thing away right now, I'm leaving you here alone so you can text all you want." He seemed so surprised at how offended I got but it is remarkably RUDE to do things like that when you're supposed to be spending time with the person in front of you.

It will not kill you to put the darn thing away for a couple hours and I'm glad the author realized that since it was his own daughter he was upsetting.
06:46 PM on 03/17/2010
I like the concept of a hard "no phones at dinner" rule. These days its almost impossible to go one hour without some sort of SMS, email, phone call, twitter response, status update, etc. We all need a break from data overload and more time for personal interactions.
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Larry Smith
05:27 PM on 03/17/2010
My wife implemented a new rule about no phones during dinner (I'm holding on to breakfast for now, since it's all so on the fly anyway): no cell phones out at dinner. I have even, courageously, left my phone at home when we've gone out for dinner. Not easy, but once the panic of not having the phone with me subsides, I actually feel calmer. For a lot of us, our technology is like being a kid in a candy store -- and after you gorge yourself you feel a little sick. So the only way to keep it under control is to force ourselves away from it.
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Go left, young man.
09:51 PM on 03/16/2010
I like the author's reasoning at both the generalized societal level and the specific personal level.