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Vivian Diller, Ph.D.

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Mad Men, Madder Women: Have Roles Really Changed in the Workplace?

Posted: 09/23/10 08:00 AM ET

Like many baby boomers who regularly watch AMC's "Mad Men," I marvel at how accurately they get it: the smoky ambiance, the retro style and the subtleties of how people lived, worked and played in those good/bad ole days. Each Sunday we watch history unfold through the characters who work at the Sterling, Draper, Cooper and Pryce Ad Agency. A recent episode (aired on 9/12/10) particularly intrigued me, as a psychologist and author who writes about women's issues in contemporary society. The episode brilliantly illustrated a cultural phenomenon that I have called "the beauty paradox." (see my recent Huffington Post piece by that name), highlighting its origins and continued influence in today's world.

The beauty paradox is the ambivalence women feel about the role beauty plays in their personal and professional lives. Should or shouldn't looks matter? Are smart women taken less seriously if they place importance on their appearance? Are sensuality and femininity at odds with ambition and success at work? In "Mad Men" -- where women are growing increasingly madder about this burgeoning issue -- we get to watch a dramatization of this cultural phenomenon.

This particular episode revolved largely around the two females leads: Joan, the voluptuous secretary and Peggy, the brainy creative director. They engage in a series of interchanges with their male office mates, who range from the crude and chauvinistic to the slowly emotionally evolving partner in charge, Don Draper. The boys view Joan both as an object of desire and derision, openly poking fun at the role she plays in the office. "Joan's on the desk with boobs on the blotter," they laugh, underestimating her innate, instinctive intelligence, even if we viewers know better. Peggy is portrayed as smarter and more ambitious, the worker-bee who can hardly relate to Joan. The men devalue her too, as the gal trying to be one of the boys, although they hardly view her, or any woman, as a serious professional threat. When Peggy asks advice of Draper -- the only male who seems unfazed by either of these women -- he encourages her to take the matter into her own hands. A cultural revolution is beginning.

Here is where it gets complicated. As we see roles start to change and power begin to shift, we also witness an internal battle growing within women themselves. And it is there that "Mad Men" gets it right again. Peggy is shown trying to deal with these bad boys in the professional manner suggested by her boss. Being new to this role, she tries first to give them fair warning about Joan's true influence in the office, but she gets nowhere. They continue the banter, mocking Joan, "What do you do around here besides walking around like you're trying to get raped?" Peggy is then faced with an internal debate, one that I believe continues in the minds of many women today: does she side with her own sex against the men's demeaning attitude toward a fellow female worker? Or does she look the other way in order to side with the men, who clearly dominate the coveted roles at the agency? Mustering up courage, she decides to fire Joey, Joan's most flagrant abuser and as he leaves, he tells Peggy, "Well, I was wrong about you." To his fellow ad men, Joey warns "Watch out fellas, the fun is over." These may be the episode's most revealing and interesting moments. Clearly, Peggy is hurt by the men's disappointment in her, but she also feels triumphant as she exercises, for the first time, the authority granted by her boss. She feels, in fact, more like one of the boys than she ever has, excited by the power she senses will grow.

That is, until she shares her courageous act with Joan, who is not at all pleased by Peggy's defense of her womanhood. From Joan's perspective, she has only been further devalued, this time by her female cohort whose actions have painfully highlighted Joan's position -- the beautiful secretary who needs to be saved by someone with more male-like power. We, as viewers, also shift from applauding Peggy's new found consciousness to lamenting any diminution of Joan, a woman we know is capable of defending herself. The beauty paradox is played out between these two women for us all to see. It is a drama surprisingly similar to the one played all too often (albeit, behind closed doors) in women's lives today.

While the reality of sexual harassment has changed somewhat since the "Mad Men" days, women continue to struggle with how to mesh beauty and sensuality with their professional lives. They struggle with one another -- like Joan and Peggy did -- and within themselves. They worry if their looks will interfere with their climb up the ladder. They are not sure if overt femininity displays power or weakness. The dilemma still remains; which side to take? Should the Joans of today minimize their beauty in the service of establishing themselves as smart, clever women? Should today's Peggys let themselves enjoy being a girl and embellish their femininity or will that put them at risk of losing out in their race to the top?

Joan was on to something in that elevator when she told Peggy she would not be seen as a heroine so much as just "another humorless bitch." The Women's Movement was supposed to resolve this dilemma as the glass ceilings were being broken at Sterling, Draper, Cooper, Pryce and elsewhere. But the truth is, women continue to struggle with this issue in spite of all the crashing and breaking they've done over the past 50 years. We may have a female Secretary of State. Women sit as judges on the Supreme Court. There are Peggy Olsens all over the media world. Yet still, being female, attractive and powerful at the same time remains a complicated equation. The title of AMC's hit series may be "Mad Men," but in many ways the show is about its women and the evolution of their revolution.

Oh, and let's not forget Betty Draper, suffering out there in stagnant suburbia. Her unhappy, stay-at-home mother role is about to undergo its own revolution. Fast forward (which means an episode sure to be coming soon) to another Betty, with the last name Friedan. She will give an identity to the "no name illness," being increasingly experienced by the women of "Mad Men's" era. And from what women tell me today, I'm not sure we have yet found a full cure for this cultural malady. Your thoughts?

Vivian Diller, Ph.D., is a psychologist in private practice in New York City. Dr. Diller was a professional dancer before she became a professional model, represented by Wilhelmina, appearing in Glamour, Seventeen, national print ads, and TV commercials. After completing her Ph.D. in clinical psychology, she went on to do postdoctoral training in psychoanalysis at NYU. She has written articles on beauty, aging, eating disorders, models, and dancers, and served as a consultant to a major cosmetic company interested in promoting age-related beauty products. Her book, "FACE IT: What Women Really Feel As Their Looks Change" (2010), written with Jill Muir-Sukenick, Ph.D. and edited by Michele Willens, is a psychological guide to help women deal with the emotions brought on by their changing appearances. "Today" co-host Hoda Kotb called it "a smart book for smart women."
For more information, please visit www.VivianDiller.com.

 
 
 

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Like many baby boomers who regularly watch AMC's "Mad Men," I marvel at how accurately they get it: the smoky ambiance, the retro style and the subtleties of how people lived, worked and played in tho...
Like many baby boomers who regularly watch AMC's "Mad Men," I marvel at how accurately they get it: the smoky ambiance, the retro style and the subtleties of how people lived, worked and played in tho...
 
 
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11:39 AM on 09/26/2010
I wonder what the Betty Friedans and feminists of her time would think of the portrayal of women in Mad Men. I wonder what they would think of women today? We may still deal with differential treatment, but we surely have crashed though the glass cielings that they worked hard to break. Those of us in our 20s and 30s, (the ages of the women in Mad Men) who work in ad agencies, in finance, as doctors, lawyers and politicians are enjoying freedoms that women in the baby boom era could not take for granted. We watch the show with some disbelief that men could get away with the attitudes they had toward women back then. Today, if we are treated unfairly, which still happens, at least we have H.R. departments to complain to and some rules to protect us!
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DrVivian
Clinical Psychologist and author of Face It
10:41 PM on 09/26/2010
In Mad Men (and in the 1950s), complaints about unfair office practices were expressed mostly between women themselves. Occasionally we see Joan and Peggy complaining to Draper, who shows a combination of impatience with these issues and respect for these women. But he, like many men of his time, can not resolve this larger cultural problem until women speak up for themselves. In the Mad Men series, women speaking up will surely be coming in future episodes.
10:24 PM on 09/25/2010
Betty Friedan did in fact address this, but only looking at it from that stand-point of upper-middle-class women (mostly housewives). She completely ignored the double-negative impact that women of color experienced in the workplace, as well as those experiences of the underemployed. As a result, you can't take Friedan's work too seriously. It is so biased and comes from a position of advantage, thus, it is quite limited in its value as an analytical piece.
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DrVivian
Clinical Psychologist and author of Face It
07:38 AM on 09/26/2010
Can you suggest another author that addressed more fully the malaise, frustration and conflict women were feeling at that time in history? I know other feminist authors, but I am curious which ones you would recommend. Betty Friedan may not have focused on the cultural dilemmas facing all women (ignoring, as you say, women of color), but she pointed many in the right direction so that greater freedom resulted for all.
08:03 PM on 09/25/2010
Correction

***This particular episode revolved largely around the two females leads: Joan, the voluptuous secretary and Peggy, the brainy creative director***

Joanie = Office Manager

Peggy = Advertising Copy Writer
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DrVivian
Clinical Psychologist and author of Face It
09:33 PM on 09/25/2010
Yes, you are right. These are the correct titles for Joanie and Peggy. I identified these women as I did to make a point. I've been watching Mad Men since it first started and seen how these characters have developed. By calling Joanie a "voluptuous secretary," I was highlighting the way she is devalued in spite of her true power as Office Manager. Peggy may have the title of copy writer, but she is obviously smarter than the men she works with and is clearly in line to be the first female "creative director" at Sterling, Cooper, Draper and Pryce.
08:02 PM on 09/25/2010
***This particular episode revolved largely around the two females leads: Joan, the voluptuous secretary and Peggy, the brainy creative director***

Joanie = Office Manager

Peggy = Adveritising Copy Writer
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Lisa Shields
Poet & Advocate For Special Needs Children
05:23 PM on 09/25/2010
A year or so before the whole Anita HIll thing hit DC, I had a wretched internship on Madison Avenue. I studied copy in college, as well as storyboarding, ad campaigns...you name it. When I interviewed for the post, I had black hair---just a whim of being 20. I returned my hair to a normal shade (chestnut brown) in the month between when I was offered the job, and when I was to take it. The man who hired me was the art director...and when I showed up, he looked...well... disappointed. I didn't get it. Over the next few hours, we spoke---and he showed my photos of his "previous interns". All female...with BLACK hair. He kept asking me to lunch at a restaurant that was intimate...NOT a place a young girl goes with her boss unless she wants an affair, or trouble.

I declined. After three weeks, I was fired. My faculty advisor salvaged my grades----but when Anita Hill happened, I remember professional women shrugging. It was the cost of doing business...you didn't make waves---and maybe they'd be nice to you when you needed a promotion.

I thought then, as I do now...unless we're going include sexual favors in a job description for BOTH genders...it shouldn't be part of the job. And YES, it still happens.
09:42 AM on 09/25/2010
First, Joan is the Office Manger, and Peggy isn't Creative Director she is a Lead Copy writer. You've made the same mistake due to their looks and perception of their work.
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DrVivian
Clinical Psychologist and author of Face It
07:40 AM on 09/25/2010
Did anyone read the piece here in the Living Section about Clinton's Global Initiative to Empower Women? The author wrote, "Yesterday I posted a New York Times article on my Facebook page that discussed how families in Afghanistan are disguising girls as boys for social status and the social pressure to have sons." She went on to say that she added this comment on her Facebook page, "This kind of thing has got to be changed!" One commenter, male, posted this response: "Unfortunately it never will." The writer absolutely disagreed.

I read her post and was reminded that, although we still have a long way to go in this country to increase equality and fairness toward women at the workplace, as least women here are educated and free to live and work among men All we have to do is look around the world to realize how much further we have come than so many other women elsewhere. And like this writer, I feel more hopeful that we can change things for women even more.
10:27 PM on 09/25/2010
Most of us in the US are able to take advantage of our educational system. Unfortunately leading the ranks of the homeless are children, and they typically do not attend school or will drop out.
08:28 PM on 09/24/2010
Back in the 80s, (I was in my 20s), I was often hired for my looks. (I was flat-out told that my looks got me the jobs.) I didn't mind - I needed the work and experience. My looks worked against me if my interviewers were women - especially middle-aged women! I would be promised management consideration, but relegated to filing when I wouldn't put out. During the 90s and in my 30s, I still suffered harassment/discrimination. I found out I was making less money then the men I was supervising; and was told I would be given a raise if I wore dresses and skirts for 30 days. Another employer hated my guts until I stopped acting intelligent and started acting like a chirpy air-head. "You're attitude has really improved!" During the late 90s, I was often overlooked for C-level assistant positions because, being the height of the dot-coms, all the start ups wanted hot-looking, 20-something assistants who didn't know their alphabet. I'm now in my late 40's. My experience is getting me close to that CEO assistant position, but I can't afford a designer wardrobe, an expensive hair stylist, or a weekly manicure. I also have 20 extra pound on me. Hence, I am not considered "polished" enough. The only thing that has changed over the past 28 years is that if someone is overheard telling me I look nice, they'll get reported to HR.
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DrVivian
Clinical Psychologist and author of Face It
10:54 PM on 09/24/2010
You make a good point. Although the unfair attitudes and behaviors seen in Mad Men continue in the work world today, at least we now feel entitled to report the unfairness. Some things have changed.
12:35 PM on 09/24/2010
Does the author see that episode as portraying things today or things 40 years ago?
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DrVivian
Clinical Psychologist and author of Face It
03:19 PM on 09/24/2010
The episode described in this post above highlighted the struggle women faced 40 years ago regarding how to manage one's femininity while climbing the corporate ladder. What is so interesting is seeing how that struggle is not that dissimilar from what women report today, despite all the advances that came following the feminist revolution.
07:34 AM on 09/24/2010
The role of beauty isn't the only issue that remains stuck in Mad Men days.Our culture's attitude toward women who are single or who haven't had children is a whole other topic. I would be interesting to heaar people talk about the differences in how men versus women who aren't married or who chose not to have kids are viewed.
08:40 PM on 09/24/2010
I can say from experience (not having kids) that it once worked in my favor. It was considered that I wouldn't be absent from work nearly as much, and that not being married/having kids would make me more available for overtime. In today's family-friendly work environment, there is some resentment for the women with children. Technology means they can work from home when the kids are sick or have a snow day. I am expected to be in the office, regardless... :-/
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Cowboylove
02:07 AM on 09/24/2010
I found the episode extremely revealing as well. But consider this, would Don Draper have the power he has if her were fat and bald? Looks matter just as much for men in this world, though they may play out a bit differently. A good looking man is subject to the same types of advantage and disadvantage that those good looks bring. And don't kid yourself - this will NEVER change.
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DrVivian
Clinical Psychologist and author of Face It
07:12 AM on 09/24/2010
Okay, I agree that looks matter. I agree, as you write above that, "this will NEVER change." But you can't for a minute believe that men and women are "subject to the same types of advantages and disadvantages that those good looks bring.". You can't tell me that a good looking man may be considered LESS suitable for executive positions, like some women are, BECAUSE they are attractive. Attractive women struggle with the unfairness that comes with the continued belief that good looks are equated with being less serious, less smart and a lack of focus on careers. I would love to hear from an attractive man who has had that experience. Women tell me this all the time. It's why they underplay their looks in the work world. Men just don't understand this, but then again, why should they?
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Cowboylove
09:41 AM on 09/24/2010
My experience is that attractive women do quite well in the workplace - so well in fact that they often overestimate their skills. Unattractive women do poorly, though they may have a very high skill set.

The woman who uses her looks to get ahead and then is disappointed when she is not promoted to a higher level position may not fully realize that her looks got her to the higher than appropriate level she is already in. As for women underplaying their looks, dream on. They play them to the hilt. The attractive professional woman does well. The slutty woman who tries to sexualize her workplace experience succeeds less frequently because being attractive and being sexual gets two different results.
12:36 PM on 09/24/2010
There was a study done somewhere that attractive men make more money than unattractive men.
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DrVivian
Clinical Psychologist and author of Face It
06:55 PM on 09/24/2010
There are a lot of studies that show clear evidence that people perceived as attractive have certain advantages --they are hired more often, get higher raises and have more opportunities in life, etc. That's why this Mad Men episode was so interesting. It showed that beauty creates complicated reactions --not just advantages -- and these complicated reactions still exist today. What most people see and think is not what women necessarily say they experience.
10:29 PM on 09/25/2010
Tall men earn more in the workplace, than do short men.
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01:46 AM on 09/24/2010
Someone asked me if I would use my looks to get ahead in the office ?? ( Define get ahead) and I said absolutely !! Especially in a male dominated workplace. Let's face the cutthroat reality of capitalism . Then I realized I did not have the "killer" gene , to use " anything" at my disposal to
" get ahead" Passed up alot of damn money and a few "trophy " positions. I managed to ethically
( my own ethics of course) make some money and I bought time at home with my kids. So who's to say you can't have it all ????? Go girls !!!!!
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DrVivian
Clinical Psychologist and author of Face It
07:26 AM on 09/24/2010
Do you think men are confronted with the same dilemma --as you describe, "to use their looks to get ahead in the office?" I'd be interested in what is meant by "get ahead" and if men even think about that possibility. I doubt it, but who knows unless people talk about this issue. We may have come a long way from Mad Men days regarding opportunities for women, but it's clear that we are still trying to figure out the role looks play at work and that in certain ways, little has really changed.
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01:24 AM on 09/24/2010
If I had my way, now that I am in late middle-age (went to Woodstock)...everybody would be as presbyopic as me, and the visuals would not really matter at all.

Trying to really get comfy with oneself,, especially as a woman, especially if one is more career than family oriented, is not an easy quest.

I do get more credibility (!!!) because I was married for 17 years somewhere along the way. And I find that sad and absurd.

The women I know who are my age are all (just talking about the ones I actually know) really smart and funny and cool.

But most of us are now alone.
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Cowboylove
09:44 AM on 09/24/2010
There are more women than men starting at birth and this increases as you age. Women being alone is a necessary reality. It is why women should not define themselves in terms of being with a man, because by mid-seventies, most of the men are gone and the women live on another 15 or 20 years.
04:16 PM on 09/24/2010
No, cowboylove. It is bad enough that you base your ideas and opinions on falsehoods, it is worse when you spread inaccuracies.

There are 105 males born to every 100 females. But the males have a higher mortality rate through childhood and adolescence and by the 60s, women outnumber men.
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jeanneyogini
08:39 PM on 09/23/2010
I think women would benefit from a deeper sense of self identity, one that is beyond appearances and power. Woman's status has evolved since the days of Mad Men, yet many are still struggling with their self image. I think women need to evolve spiritually and gain greater peace, poise and confidence from within. I find that meditation allows me to transcend the world of superficiality and contact the deepest level of my Being which is timeless, serene and divine. Having a regular practice to develop our inner happiness, strength and intelligence creates the kind of self confidence that naturally commands respect from both men and women.
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littlepuffycloud
I propose a toast to my self control...
08:01 PM on 09/23/2010
In 1964, my mother went to work at a small insurance office..The women were addressed by their first names and the men were all called Mr. Smith, Jones or Draper..Men could smoke in the office, women could not. Flash foreward to '69..women could not wear pantsuites to work, when the tunic-top- over-flaired matching pants were the style. When my mom got called into the bosses office when she dared to wear one of the rockin' pant suits to work and was told she had to go home, she whipped off the pants right there in his office and said 'ok then I'll wear this mini dress instead.' All hell broke loose and the home office in Chicago got involved (they were in good hands) and after a week or so, they relented and allowed women to wear pant suits. My mother was 30 years old and became a living legend in that office. And by the way, she ROCKED that pantsuit.
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DrVivian
Clinical Psychologist and author of Face It
10:45 PM on 09/23/2010
I wonder if our mothers would be surprised by how much more freedom women have today regarding what they wear to work, but equally surprised by how little things have changed in the roles they play.
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01:33 AM on 09/24/2010
I love your mom, and you. Thanks for this story!