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Wendell Potter

Wendell Potter

Posted: March 8, 2011 09:02 AM

Insurers Lobbying on the Fine Print May Erase Consumer Protections


One of the provisions of the health reform law that insurers hate most requires that they spend at least 80 percent of what we pay them in premiums for actual medical care. That provision alone is a major reason why insurance companies and their allies invested so heavily in Republican candidates last year.

The insurers knew that if their candidates won--and most of them did--they would have a better than even chance of getting Congress to weaken that provision to the point of being almost meaningless. And they are well on their way to getting what they want.

As recently as 1993, insurance firms on average spent 95 percent of premiums they collected to pay medical claims. Since then, as more and more insurers have converted to for-profit status, that percentage has dropped--like a rock.

That's because the less they spend on our medical care, as reflected by a measure called the medical-loss ratio (MLR), the more is available for activities like underwriting, sales and marketing and, of course, profits that benefit shareholders.

The top objective of investor-owned companies is to keep Wall Street happy by "enhancing shareholder value," and one key way insurers do that is by pushing the MLR ever downward. Lord help the companies that disappoint investors with an MLR that is going in the opposite direction. Aetna's stock price once fell more than 20 percent in a single day after its CEO disclosed that the company had spent slightly more on claims during the preceding three months than it had during the same period a year earlier.

Today insurers on average spend about 80 cents of every premium dollar they collect from policyholders to pay claims, and Congress wanted to assure that number didn't go any lower. Under the reform law, if an insurer's MLR does go below 80, it will have to issue rebates to policyholders.

Lawmakers were feeling charitable toward the industry when they drafted the MLR provision. Until this year, insurers have only used the amount of money they pay out in claims to calculate their MLRs. Now, thanks to the new law, they can count anything they spend on disease management programs, health plan accreditation and other "health improvement activities"--not just on claims--as medical expenditures that would count in reaching that 80 cent plateau. But insurance company executives--and the independent agents and brokers who sell their product--want lawmakers to be more charitable still. If they get what they're lobbying for, the MLR requirement will essentially be meaningless, and consumers will probably never see a dime of the promised rebates.

It's not just Republicans who are undermining the law. So are a few industry-friendly Democrats. Even the White House is doing its part, although only because it is being coerced.

Insurers and many of their big employer customers have strong-armed the Obama administration into allowing the continued enrollment of customers in plans with skimpy benefits and low MLRs. A growing number of Americans are now enrolled in these plans, which often don't come close to covering the medical expenses of the people enrolled in them. Some of these plans have annual limits as low as $2,000, and many don't even cover hospital stays.

Often called "mini-meds," these plans are highly profitable for insurers because the portion of premiums they spend on medical care is often well below 80 percent. A growing number of employers - especially restaurant chains and big-box retailers--are offering only mini-meds to employees, which helps explain why 25 million Americans are now under-insured, according to the Commonwealth Fund.

Insurers like Aetna and CIGNA and employers like McDonald's and Home Depot have indicated they might stop offering mini-meds if they have to meet the 80 percent MLR requirement, so the Department of Health and Human Services, worried that several thousand people might be dumped from the ranks of the under-insured into the ranks of the uninsured, have granted them waivers from the law.

But insurers and their allies are not stopping there to weaken the provision; they are also asking their friends in government to let them manipulate the mathematical equation they must use to calculate the MLR in ways that will preserve insurers' profits and protect the incomes of the agents and brokers.

Insurers have always considered the commissions they pay agents and brokers, whom they call "producers" because of the role they play in producing business, to be an administrative expense. Under the new law, insurers will have to keep their spending on administrative functions in check, which has led to panic among producers. They are afraid that insurers will slash their commissions if they have to include them in the MLR equation.

So the insurance industry and the National Association of Health Underwriters (NAHU), the trade association that represents producers, have teamed up in an attempt to get the law changed so that commissions will be exempted from the MLR calculation.

If they get their wish, insurance firms will find it much easier to meet the 80 percent minimum and producers will not have to worry about pay cuts. In other words, the inefficient status quo will continue. Commissions will still be paid at the same level as before. As far as the MLR calculation is concerned, however, it will be as if those commissions didn't exist.

Because the lawmakers who drafted the reform law last year were more interested in protecting consumers than profits and commissions, insurers and producers knew they needed more industry-friendly Republicans serving both in Congress and as state insurance commissioners. Just weeks before last November's election, the National Association of Insurance Commissioners (NAIC), which was tasked by Congress to develop new regulations required by the reform law, rejected attempts by insurers and brokers to exempt commissions, saying the law didn't permit them to do so. Thanks in part to hefty campaign contributions from insurers and producers, the midterm elections changed the makeup of the NAIC just as it changed the composition of Congress.

Now dominated by Republicans, the NAIC is proposing that Congress change the law in exactly the ways that insurers and producers want it changed. The NAIC is currently soliciting public comment on a bill that would amend the law to mandate the exemption of broker commissions from the MLR calculation. Consumer representatives to the NAIC expect the organization will vote at its spring meeting in Austin later this month to send the bill to Congress.

Meanwhile, lobbyists for the insurers and brokers have been hard at work persuading a few Congressional Democrats to join Republicans in co-sponsoring the NAIC-recommended legislation when it arrives in Washington. One of the Democrats who is expected to sign on is Rep. Rob Andrews of New Jersey. Andrews recently told several hundred agents and brokers who were meeting in Washington exactly what they wanted to hear. "Some see your role as cost-added," he said. "I see your role as value-added." NAHU wasted no time tweeting his remarks to its members.

On the other side of the Capitol, Ben Nelson, a Democrat from Nebraska, has signaled that he will help lead an effort to change the law in the Senate. Nelson is a former insurance company executive who previously served as Nebraska's insurance commissioner.

Getting Congress to pretend broker commissions don't exist is not the only tactic insurers are using to weaken the MLR provision. Despite intense lobbying last year, the NAIC refused to let insurers count the money they spend on fraud-detection activities as a medical expense. America's Health Insurance Plans president Karen Ignagni told the House Ways and Means Committee last week that if Congress doesn't change the law to let insurers reclassify those expenses as medical costs, those fraud detection activities will come to a screeching halt. That's nonsense, of course. Insurers will continue to find ways to avoid paying fraudulent claims because doing so saves them money.

The lobbying to change the MLR provision is just one example of how special interests are working to gut the reform law while preserving the portions they like. For instance, insurers are especially fond of the requirement that we will soon have to buy coverage from a private insurer unless we're eligible for a public program like Medicare or Medicaid, so don't expect that provision to change. In the coming weeks, I will be writing about other consumer protections that are on the endangered list.

 
 
 

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10:17 AM on 03/09/2011
There has already been changes to Medicare. It is almost impossible to find a medigap policy that has 'excess charges'. That means you don't have to pay anything that Medicare doesn't approve of.

Why don't they put a lid on the cost of medicine? They say we will get brand names at half price but the way I understand it, Medicare will pay the other half. This will bankrupt Medicare.

The filers at the doctor's office charge for things that they know medicare won't pay, then push that cost off on the patient. It is sad.

I just escaped to medicare last year. It was great, but this year they are already going to make it the same as private insurance.
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12:20 PM on 03/08/2011
Dirty dealings abound... not much more to say.
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CTDFalconer
Think twice, post once.
04:05 PM on 03/08/2011
True. Mr. Potter does an excellent job of laying it all out.

The bottom line is that our health, being an essential need, should not be a pure profit business. It's too important to jeopardize that way. If we don't cover everyone, and carry on with the status quo, it will end up where only the wealthy will be healthy, exaggerating disparity in the US, which is already a big problem.
10:49 AM on 03/09/2011
I hesitate to write this because it sounds like something someone would make up, but I will anyway.

I kept last year's Medigap insurance because it was a good plan even though it was expensive.

Suddenly this year I received bills for what Medicare and/or Medigap usually pay. I went to my online account and it showed I still had my worthless prescription D plan, but my original medicare or my medigap insurance had been replaced by my former insurance company I had before going on Medicare. They didn't pay much at all and acted like an Advantage plan. It was odd that my insurance could be changed without my knowledge. I called medicare and they fixed it back like it was. I am still puzzled that this insurance company could invade my medicare account. It even had my old policy number.

This insurance company also owns the group of doctors and hospitals in my area. It was financially convenient for them when I had their insurance and went to their medical facilities.

Had I not gotten online I would have paid the bills. Read your summary and get an online Medicare account if you want to keep them honest.
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parlimentMike
Don't settle for less evil, demand good
11:47 AM on 03/08/2011
Where is the Reform, Mr. President? The Drug Prices went, the Insurance Prices went up. Millions are still uncovered?
07:50 PM on 03/08/2011
that's AUDACITY
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Carl Caroli
Give peace a chance
11:35 AM on 03/08/2011
We need to put an end to corporate lobbying of our representatives before they destroy this country.
11:34 AM on 03/08/2011
" Nelson is a former insurance company executive who previously served as Nebraska's insurance commissioner."

It is not about insurance, insurance, insurance. It is all about peoples' health. How many people died this last year due to lack of healthcare because we are so busy with insurance-company-profit care?
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LesleyAnne
01:43 PM on 03/08/2011
A strong case for re-engaging in the push for a public option. If our newly discovered grass roots activists turn their attention to preserving the health care law and protesting other anti-consumer lobbying practices, it would go a long way to uncovering the fraud and preserving and strengthening the new albeit weak laws that were passed in the last two years.
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CTDFalconer
Think twice, post once.
04:07 PM on 03/08/2011
This is why I wouldn't mind too much if they managed to kill the new health care act in court. It would cause such outrage that it would engender a tidal wave of demand for a true universal health plan, probably something like medicare for all.
11:23 AM on 03/08/2011
Because "the NAIC refused to let insurers count the money they spend on fraud-detection activities as a medical expense"--

How about lobbying?
How about private investigators?
How about tons of lawyers to fight legitimate claims?
How about all those TV commercials? Include all the marketing campaigns, actors, producers (of the video kind) airtime, and competition.

NATIONAL health care will eliminate all those additional costs that have nothing to do with actual "HEALTH" that people are expected to pay.
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proudtohaveserved
11:09 AM on 03/08/2011
i lways sAID THAT WE MUST GET RID OF INSURANCE COMPANIES FOR HEALTH CARE TO WORK. THIS PROOVES IT. WE NEED UNIVERSAL INSURANCE LIKE EVERY COUNTRY HAS.
10:58 AM on 03/08/2011
Because "insurers' profits and protect the incomes of the agents and brokers" vs. peoples' wellness via healthcare (doctors, nurses, medicine and hospitalization) is exactly why a NATIONAL health-managed system is mandatory.
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IndyFem
10:33 AM on 03/08/2011
Once again....Thank you Mr. Potter for using your in-depth knowledge of the Health Insurance Industry to educate us as to what is Really happening!
07:52 PM on 03/08/2011
Rent Micheal Moore's film- "sicko" if you REALLY REALLY want to get sick.