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Women to Watch: Stella & Dot Founder Jessica Herrin

Posted: 10/08/2012 2:13 pm

Jessica Herrin, founder of Stella & Dot, sells jewelry. In fact, she sells lots of it -- $100 million worth last year alone -- by combining personal service with an e-commerce platform and social media. Herrin calls it "social selling." But the hidden power behind Stella & Dot is the small army of stylists that Herrin has empowered to start businesses of their own. Herrin is one of an emerging group of women leaders in tech, part of my Bloomberg TV series "Women to Watch," who are founding, funding and managing some of the valley's hottest young companies.

This is the second successful startup for Herrin. She sold her first, WeddingChannel.com, to The Knot in 2006. "When I started to think about what I wanted to do next, I knew that it had to be more than just intellectually interesting or interesting from a business perspective," she told me when I visited their offices in San Jose. "It had to feel like a calling. And when I got inspired to create Stella & Dot it was because I wanted to provide a better solution for flexible entrepreneurship for women."

Stella & Dot offers stylists, as her sales reps are called, an entrepreneurial platform. For $199 they get a starter kit with the supplies and samples they'll need to sell jewelry and handbags at trunk shows or on their own e-commerce websites. Think of it as a "business in a box," she says.

It may come with all the high-tech tools, yet it's the high-touch aspect of Stella & Dot's sales technique that clearly resonates with women. At a trunk show at a stylist's home in Burlingame, I watched Herrin work the room -- piling bangles on the arm of one shopper and holding up a pair of earrings for another. It's the combination of new digital and mobile devices, e-commerce sites and the personal interaction that makes the shopping experience for women so vivid. As Herrin explains, "We like to browse. We like to discover as we shop. And we like to check in with you to make sure you like it to."

With a growth rate of 200 percent a year, Herrin expects Stella & Dot to be a billion-dollar business within the next three to five years. Despite that impressive top-line growth, Herrin says that she's most proud of enabling other women to become entrepreneurs. "We're about to pay out in excess of $100 million in accumulative commission -- and for us, that's such a point of pride. Because when you can see the story behind that, you can see that renovating a home, or putting a kid through college, or paying off debt. Or paying off medical bills. It's the amount of life change that is truly how we measure our metrics of success."


Watch Jessica Herrin in action:

 
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Jessica Herrin, founder of Stella & Dot, sells jewelry. In fact, she sells lots of it -- $100 million worth last year alone -- by combining personal service with an e-commerce platform and social medi...
Jessica Herrin, founder of Stella & Dot, sells jewelry. In fact, she sells lots of it -- $100 million worth last year alone -- by combining personal service with an e-commerce platform and social medi...
 
 
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12:19 PM on 10/31/2012
I don't see the difference between this and Mary Kay or Tupperware. What's new and cutting edge about this?
whochi
Liberals think 2 + 2 = Bush
02:01 PM on 10/09/2012
If you know how to sell, then you don't need to send $199 to someone for a 'starter kit'.

If you don't know how to sell, then don't waste your time or money on yet another 'direct marketing', 'drop ship' or other silly business such as what this woman (who truly knows how to market and sell), is offering.

The $199 fee to 'start your own business' is set so low, to entice suckers to pay the money and fail; but a million suckers at $199 a pop will make this woman a pile of money.

And you be rest assured that after the $199 there will be fee for this service; a fee for that service etc etc. Once they get you hooked (and probably have your credit card number) you will rue the day you did business with this person. And good luck getting someone on the phone or getting any of your money back.

When she started her own business and succeeded, then yes, this was a woman to watch and is to be applauded etc. (Just remember however, despite her success, "She did not build it herself.")

But this 'get rich', 'be your own boss' scheme is outrageous. HP should be ashamed for giving this huckster any space to peddle this BS. There are plenty of woman who cannot afford to pay the $199 that should be going for food and clothing - not this pipe dream.

'Caveat Emptor' ladies.
06:55 PM on 10/09/2012
@Whochi I really encourage you to do your research on a company before you begin to lattack its model. Like any other direct sales company there is an investment required to operate as a sales rep. What this article doesn't share is that for $199 you get $350 of accessories, $200 of marketing materials and a beautifully designed website minus the cost of paying a developer, sourcing a manufacturer, contracting with a distributor and many other "overhead" items that are too many to list here. On top of that you also receive consistent and real-world testes training from successful sales reps across the country as well as from the regional sales training team. As a rep, you can earn free business supplies, coaching rewards and free product and a nice weekly paycheck through having trunk shows on a regular basis or make just enough to cover your regular beauty treatments or pay a bill. The business is beyond flexible and is not a "get rich quick scheme." It is hard work and takes a lot of discipline, passion and consistency. Watch any video of Jessica Herrin and she is very clear that being a stylist isn't for everyone and that it is work, but it can be very rewarding for those that make the time and pattern their business habits after the most successful in the company, which by the way is over 5 years old and has investors like Sequoia Capital. Simply stated, do your research.
08:07 PM on 10/08/2012
Wow - online jewelery sales. Gamechanger!!! (in 1995...)
10:00 PM on 10/07/2012
My god... if I get asked to another jewelry party... I swear. Also, I am into simplicity... and am very picky about my clothes and especially my jewelry.. I have seen their catalogue and nothing really strikes my fancy. They don't have diamonds either. Not my stuff, and so tired of those parties, can't tell you.
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Taterhead McGobstopper
Paddle faster, I hear banjos ...
04:05 PM on 10/07/2012
Wow, took a look at their website. That's the biggest, most carefully showcased pile of cheap and tacky cr@p I've seen in a very long time. What kind of woman with two nickles to rub together would buy or wear something that atrocious?
04:04 PM on 10/07/2012
I watched this yesterday and I loved it. I like what Jessica Herrin said about Silicon Valley having a great "Girl's club" and how they all knew each other or knew of each other. I was impressed with the panel of women, their perspectives, their expertise, I want to see more shows like this. I want to get to know the women in tech because I think it's so important that they are known. Great show!
HUFFPOST SUPER USER
missprissanna
the weight of the news nearly broke my back
01:24 PM on 10/07/2012
I have a relative that bought this "box". She could only get a few parties booked, practically no sales and she's a real people person, hardworking go getter...everything is way overpriced. I don't think she even made her money back and ended up giving away what was left for birthday/holiday gifts. Someone must be buying it though, just not regular hard working people.
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Taterhead McGobstopper
Paddle faster, I hear banjos ...
04:06 PM on 10/07/2012
The only people buying are folks like your relative. That's how MLM works. Can you say Ponzi scheme?
11:46 PM on 10/06/2012
I never watch Bloomberg but I watched your show today and it was terrific. We tivo'd the next broadcasting of the show so my daughter could see it.
HUFFPOST SUPER USER
s3dg
02:48 PM on 10/06/2012
we hate men in tech.
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HUFFPOST COMMUNITY MODERATOR
moonflowerjewelry
Buy American made, no excuses.
02:29 PM on 10/06/2012
Multi-tiered marketing strikes again. It'll make her a crapload of money, it'll make the factory owners (is it the government?) in China craploads of money. She'll have a few early signers on a bunch of money, but for most of the salespeople it will be only a drain on their family finances as they invest money into stock that will not sell. Why? Because... the only way to make money with MLM enterprises is to recruit others to sell downline from you... can you say Ponzi scheme? Think about Cookie Lee or Grrrlie Grrrl and even Silpada - pretty soon you can't book homeshows to sell your wares because EVERYONE else is trying to do the same thing, too. I have pretty much closed my handcrafted business because women, even the educated and cultured ones, prefer the uniformity of well marketed sparkling lead/cadmium jewelry confections than a quality piece of (American) OOAK handmade art jewelry that won't poison you.
Woo-hoo for female entrepreneurs, I guess, but her company creates or contributes nothing of value for America or Americans.
05:16 PM on 10/06/2012
While you highlight good points about products not manufactured in the USA, and the quality of the ingredients used in creating it, you'ree off base saying that multi-level marketing is a ponzi scheme. MLM is legit and as such, it's taught in most business schools, including Harvard. Also, there's a Direct Selling Association, that governs the 100+ year old industry. It is a very straight forward business model that utilizes word-of-mouth (aka social selling) to move products, thereby eliminating the need (and expense) of the middle man (and/or marketing channel). Because of this, more $ can be put into the development and creation of better products on the market. So get your facts straight. More female millionaires have been created in MLM than in any other industry since the industrial revolution. And while not everyone reaches that kind of status, I can guarantee you that there are hundreds of thousands US residence, and millions, world wide, making an excellent living in the direct selling industry. Where else do you work that your success is dependent on the team you bring on and train to be successful? Do you think managers in big corporations really help their teams succeed? No - they fire you if you're not producing. In MLM there are on going training programs that coach self development and business skills that are free and unlimited. So stick with what you know -- preaching about buying American made. THAT we can both agree on!
12:02 AM on 10/07/2012
I don't think the commenter was saying that MLM wasn't "legit" - just that the levels don't add value to society. I can understand that point of view, especially coming from a craftsperson. But I agree with you that MLM has been a boon for women, partly because it allows them to blend raising families with making a living. I can also confirm your comments about the corporate practice of firing the little guys first. And you're right about the training, self-development and skills development opportunities in MLM. The program that featured this entrepreneur also featured 3 other very interesting women who were in different situations. Very interesting!
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HUFFPOST SUPER USER
ctdemgirl
no talking points, just common sense
10:29 AM on 10/07/2012
You're right. I am constantly invited to these "parties" usually at upscale "stay at home" moms houses in the 'burbs. Its usually for a ladies night out. The stuff is junk, doesn't wear well at all and usually breaks. I have spent hundreds at these parties and I think I have one or two pieces that are still wearable after a very short amount of time. I would much rather buy one piece made of real material that won't lose its shine, break, etc. the 3rd time I wear them.
03:29 AM on 10/06/2012
Their website is very careful not to tell you where it's made, just that it's Designed in New York. So it's made in China, or India, or Vietnam or some other place where we exported slavery too. There are 10s of thousands of Independent, local handcrafting jewelry makers in the US that do unique and original work. I'm one of them. Why should we support a serial CEO in her quest to make a billion dollars when you can support a local independent jeweler that acutally makes the stuff IN the US?

I'm sure she's a very impressive lady, but I would rather see her put out of business.
10:41 AM on 10/06/2012
Very good points. Sounds like she is the "Walmart of Jewelry."
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HUFFPOST SUPER USER
ctdemgirl
no talking points, just common sense
10:31 AM on 10/07/2012
If walmart is junk, yes. If walmart is cheap, no. WAY over-priced for the junk you get.
12:01 PM on 10/06/2012
Visit : http://www.stelladot.com/about/social-responsibility

Stella & Dot is very transparent, The California Transparency in Supply Chains Act (SB 657) went into effect on January 1, 2012. This Act requires companies to disclose what they are doing to identify and eradicate human trafficking and slavery within their supply chain. By doing so consumers can make informed decisions about the products they buy and the companies they choose to support.
01:38 PM on 10/06/2012
I see nothing about where it's made.  and nothing about how it's made.  Only that they don't like child and forced labor.  Congrats, nice corporate talk there.   Do they use the country of origins definition of child labor(which may be "WTF is that")?  and in a country where it's pretty normal to work for 12 cents a day is it forced labor to work them for 12 cents a day?
Buy From Local Small business, Made In America.  It's not really very hard to do, you just have to be willing to ignore the corporate bullpucky.