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Willy Volk

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What Peace Corps Taught Me About Managing People

Posted: 08/04/2012 10:17 pm

There are many reasons you may join the Peace Corps. Maybe you want to challenge yourself. Maybe you want to learn what different cultures are like, and why they do the things they do. Maybe you want to help people. These are all great reasons. There are other reasons, too.

I spent three years in the Peace Corps, in a remote part of eastern Zambia. There were about 100 people in my village, half of whom were under 16. My house, measuring eight feet by ten, was fashioned from compressed mud bricks. The roof was thatch. I cooked over a fire in an open-aired kitchen a few feet from my front door. (Zambian kitchens are frequently separate in case of fire.) I took a "splash bath" under the stars in a four-by-four grass shelter. I used a pit latrine. My water came from a well. The first three months were impossibly difficult. I didn't know how to start a fire from scratch. I didn't know how to do laundry without a washing machine. I could barely speak the language. I was deployed as a WASHE (Water, Sanitation, Hygiene Education) volunteer. What did I know about building wells or squat toilets?!

I joined the Peace Corps to try something different. I certainly got that.

Simultaneously, and without knowing it, I learned many valuable lessons. When I started, I was a long-haired kid who couldn't manage his way out of a dim room. By the time I left, I had acquired a solar system of management training. Here's some of what I learned...

1.) When starting a project, or meeting a team, don't presume you understand their problems.

One of my first failures as a Peace Corps Volunteer happened early. Fortunately. Some villagers had complained to me that their kids suffered from diarrhea. During training, I learned that most villagers don't wash their hands with soap before eating. This seemed like a place I could have an immediate impact: Teach them about soap! So I encouraged them to to simply use some soap before meals. Immediately, I was peppered with questions --

  • "Should I pay for my daughter's education? Or should I buy soap?"

  • "Will soap make the sickness go away?"

  • "We eat with our hands. If we use soap, how do we make sure our food doesn't taste like soap?"

  • "My grandfather never used soap, and he lived to 80. Why should I use soap?"

How do you change centuries of habit? I didn't understand all the reasons they didn't use soap. It was arrogant to assume I knew the solution to their problem. I was embarrassed, and left discouraged. Had I made a mistake joining the Peace Corps? Of course not. But I had learned the lesson of never assuming I was smarter than everyone else... which brings me to Point Number Two.

2.) Surround yourself with people smarter than you -- and don't be ashamed about it.

The next day, I visited a local community development officer named John. I explained to him what happened, and he explained that the problem with that village was far more complicated:

  1. There was a water source near the village, but a neighboring village had "put a curse on it" so no one wanted to use it;

  2. The next closest water source was simply a low spot in the ground where water bubbled up naturally, and this "scoophole" is where the villagers got their water;

  3. This natural spring was also where their pigs liked to bathe ... and to poop; and,

  4. Soap, alone, wouldn't solve their problem.

I returned to the village with John. We visited their water source and lamented its "curse." We walked to the scoophole and chased a pig from his afternoon bath. We pointed to the pig and to his filthy feet. We asked if there might be something about his filthy feet making the kids sick. They admitted that maybe there was a relationship there. We asked if they could think of any way they could keep the pigs away from the water.

A few weeks later, we returned to the village. They had assembled a simple fence. The villagers still didn't have money for soap, but at least their water source was relatively clean -- and their kids were healthier.

From then on, I attached myself to John. We made a great team. People wanted to meet me, because as a visiting white man, I was a novelty. I boned up on my hygiene education, and I learned as much about rural construction techniques as I could. I drew an audience and tried to radiate authority. John understood better how villagers lived. We visited many communities, and we learned a lot about wells. I wasn't ashamed that John was better at explaining things. I was proud! He was teaching me valuable cultural information. Meanwhile, I was building his reputation in the community and making it possible for him to continue our work after I returned to the U.S.

3.) Do the hard work with your team, but don't do it for your team.

In more motivated communities, we discussed the idea of digging a well. Digging a well is pretty much what it sounds like: you dig a hole about six feet in diameter... and you just keep digging until you hit water. You usually want to dig in the lowest part of the village. You hope to avoid rocky substrate. You pray the water table is high.

John and I helped organize villages to build wells. We'd even do some digging ourselves, as a show of solidarity. But we never did the work for them -- because if we did that, they wouldn't learn the skills they'd need to care for and maintain their wells after we left. Moreover, they wouldn't feel a sense of ownership in the final product. I knew this, because a non-governmental organization (NGO) had installed hand pumps in select villages a few years prior, and when they broke, the villagers did nothing to repair them. Because they were "the NGO's wells," the Zambians waited for volunteers from that NGO to return to fix them! As you can imagine, they never returned.

Over the next eighteen months, I coached John on how to write grants, and we got enough money to co-sponsor eighteen wells. (For their part, each village was responsible for digging its own well, and collecting enough sand and crushed stones to make concrete; they also had to make ten simple pit latrines. For our part, we bought cement and paid for some technical teams to line the wells with concrete.) At the end of those eighteen months, eighteen villages had new wells (and ten times that many latrines)! Moreover, they felt ownership over those wells and understood how to repair them if there was a problem. Of course, we had also trained two teams of four men each -- subsistence farmers by day -- the important trade of well-lining. They could now freelance as well diggers, and make extra money for their families. Maybe they could even buy soap!

4.) Don't be a jerk. Be awesome!

Several months later, while biking to a meeting, a Zambian rode up alongside me and started hammering me with questions. It was hot. I was biking in thick, bike-unfriendly sand. I didn't particularly feel like going to this meeting. He annoyed me. Frustrated, I asked him to stop following so closely. He backed off, but followed me all the way to the meeting.

I finally made it to the meeting, and he entered right behind me. As it turned out, he was a special guest from a faraway community that I had invited, but whom I had never before met. Now, I don't know why he didn't introduce himself to me as were biking -- but he didn't. I was horrified. Fortunately, he acted like he wasn't bothered in the slightest about our earlier interaction, erm, I mean about my being a jerk.

People remember two kinds of people: the jerks and the awesome. Don't let yourself be remembered wrong.

5.) Relax.

Doing development work in rural Zambia is hard. You can't do much during the rainy season, because people are sowing their fields, and the roads are often washed out. You can't do much during the summer, because people are harvesting their crops. Funerals are common, sadly, and all meetings are cancelled when there's a funeral. Getting angry or frustrated won't make these things change. In the Peace Corps, I called it "rolling with it." As a manager, I refer to it as "pivoting." Things you don't plan on happening, still happen. Roll with it. Or pivot. Or whatever. But relax. It could be worse. You could be getting your drinking water from a poopy scoophole.

Loading Slideshow...
  • Home sweet home

    That's me in front of my home. My dish drying rack is on the right. I'm on the porch of my home. My bath house is on the far left. My latrine is behind that.

  • Building a well

    It's hard work! This well is almost finished.

  • Building a well

    He's forming the edge of the well's "apron."

  • Testing the windlass

    That's me, cranking the windlass, pulling up some water.

  • View down a well

    Some wells can reach 30 or 40 feet deep.

  • Carrying water

    That's a 5 gallon bucket on her head. Five gallons of water weighs 40 pounds.

  • A finished well

  • John and me

    John on the left. Me on the right. I don't know the woman in the center.

 

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There are many reasons you may join the Peace Corps. Maybe you want to challenge yourself. Maybe you want to learn what different cultures are like, and why they do the things they do. Maybe you want ...
There are many reasons you may join the Peace Corps. Maybe you want to challenge yourself. Maybe you want to learn what different cultures are like, and why they do the things they do. Maybe you want ...
 
 
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Arash Shane Robinson
Nonprofit professional and Maryland State Delegate
10:33 AM on 08/28/2012
Willy -- We just missed each other! I was CAHP 2002-2005. I'm sure you know Megan Mann, Paul McManus and others that I know as well. Thanks for the post. It brought back memories.
07:58 AM on 08/08/2012
Dear Willy,
I am writing this more generally to address common themes that continue to pop up throughout PC stories in the mainstream media. I am writing as an African-American RPCV (Madagascar 2007-2009).

I am continually amazed at the way in which white American RPCVs consistently frame their experiences in PC. Understanding, that for many white PCVs the PC is their first experience of living the day to day reality of race, full stop. What is troublesome and cliché is that the narrative of all these stories always boils down to “I was treated special or novel because I am white”.

This narrative is offensive and problematic on SO MANY LEVELS but one is attaching a ‘special’ experience to whiteness in the Peace Corps. All Americans serving in the Peace Corps experience that novelty due to the fact that they are different, this experience is not about being white. These narratives also serve to normalize white volunteers and renders invisible the experiences of volunteers of color. You could have stated “people were egger to meet me because I was American” but you choose to state “people were egger to meet me because I was white”

White volunteers need to think critically about the stories they are telling and the manner in which they are told as they tend to have their stories told most in the media and that’s a problem. As an American, be more aware of these realities and your privilege.
10:05 AM on 08/08/2012
haha, ignore my spelling error
I meant EAGER to meet ect....
02:32 PM on 08/08/2012
Thanks for this important feedback!

But I didn't write that people wanted to meet me because I was white. I wrote that people wanted to meet me *because I was a novelty.* I'm sure you were a novelty, too! You should write a blog post about your own experiences, and share it with us.
05:50 PM on 08/13/2012
But actually Willy, you did, you said:

"People wanted to meet me, because as a visiting white man, I was a novelty."

Implying that it was due to your race and not your country of origin.
09:30 PM on 08/07/2012
As a soon to be PCV this article helps me get my brain wrapped around what I will be doing in Senegal. When did you serve? Thank you for the well written article and your service!!
11:05 PM on 08/07/2012
Zambia. 1998-2001.
12:10 PM on 08/07/2012
Great article with sound advice.
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PeaceCorpsConnect
Connecting & championing the Peace Corps community
11:17 AM on 08/07/2012
Willie, thanks for spotlighting a few of the job skills people develop as Peace Corps Volunteers! As the nation's leading non-profit organization connecting and championing the returned Peace Corps Volunteer (RPCV) community, we at the National Peace Corps Association couldn't agree more. We think that people who have served in the Peace Corps – in a developing country with countless chances to develop cross-cultural skills and resourcefulness – make some of the best colleagues around. People interested in hiring awesome RPCVs can post jobs to our Next Step Job Finder --> jobs. peacecorpsconnect. org.
09:59 PM on 08/06/2012
BaWilly Volk! I've never met you, but I sure did hear a lot about you. I served near Kanyanga from 2006-2008 and the people of Emusa were asking about you!
I'm actually heading back to Zam for a visit in about 3 weeks. Is there anyone in Emusa that you would like me to give a bushnote/pictures/greetings? Feel free to shoot me a facebook message. My name is BaRizzy Neva on fb. --liz
Also, great article. :)
08:44 AM on 08/07/2012
If John Kayange is still in Emusa, I'd love it if you gave him a hug for me!
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MendingFences
Love is a verb.
04:50 PM on 08/06/2012
Great story.
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niko73
Dem belly full but we hungry
03:12 PM on 08/06/2012
As RPCV and manager, I agree these are all things I learned during my service in Kenya ('97-'99). #5 is a big one. Things tend to go "wrong" in Africa more than PCVs are used to. You have to be able let it slide off your back; don't let it get you down. This is an important trait to allow me to keep my work in the office and not take it home with me, as well as to keep my composure instead of panic when something goes wrong.

Things also move at their own pace (i.e. very slowly) in Africa and other developing regions. Americans are consumed by time, and there's nothing like a PC service to make you realize there are more important things in life. My patience grew 10-fold while I was in Kenya, and that patience has stayed with me.
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HUFFPOST SUPER USER
TheHandyman
Death...the last new experience you will ever have
02:48 PM on 08/06/2012
I went to Africa as a PCV right out of high school back when it first started. When I came home I realized I had learned more than I had ever taught. Thanks to Google Earth I can see that the soils conservation project I was in charge of has flourished and grown. The first trees from the forestry project were harvested 10 years ago and it now covers the whole valley floor. At times I feel like I accomplished more there in 2 short years than I have in the 50 years since! If the United States had spent all of the money it spent on wars and war machines on the Peace Corps the whole world would be a far far better place and we would be a far, far better people!
12:28 PM on 08/06/2012
As a RPCV (Nigeria 16)- I have had a love affair with Afriica since the 1960s. Currently volunteering with an organization working to provide education to AIDS orphans in Lusaka. (www.communiteswithoutborders). Any chance we can "chat" about CWB?

Patrick O'Reilly
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HUFFPOST SUPER USER
Lou on Vancouver Island
Allin, Lou: Mystery Author
10:56 AM on 08/06/2012
If only every "army" in the world had peace as its aim! Love the Peace Corps. This young man got invaluable experience better than a Harvard MBA.
DrJon
Deprofessionalized professional
09:07 AM on 08/06/2012
The Peace Corp's purpose is to make everyone part of the capitalist matrix.
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HUFFPOST SUPER USER
Lou on Vancouver Island
Allin, Lou: Mystery Author
10:57 AM on 08/06/2012
Yes, clean water is a burden. It's a gateway drug.
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HUFFPOST SUPER USER
TheHandyman
Death...the last new experience you will ever have
02:50 PM on 08/06/2012
And you discovered that as a PCV, did you? Or are you just experiencing a brain fart...again?
MHT73
words matter
08:27 AM on 08/06/2012
Great story! BTW, you can have the same learning experience right here in the US as an Americorps volunteer.
07:25 AM on 08/06/2012
Last year I had the chance to visit my son who was a Peace Corp Volunteer in Guatemala.
I like your first point about presuming to understand the problem. Although I was in the country for just a week, I have a much different outlook on the problems faced by third world countries.
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HUFFPOST SUPER USER
TheHandyman
Death...the last new experience you will ever have
02:53 PM on 08/06/2012
Good for you. Most Americans only visit places that are exactly like the places they left. If it doesn't have fast food it must be uncivilized! We have plenty of poor people here but most Americans talk about them in ways that makes it evident that they really have never met a real poor person.
maxfax
Taa - dah!
10:50 PM on 08/05/2012
Great work, and great lessons These basic rules can be applied in every office and most life situation.