BUSINESS
03/28/2008 02:45 am ET Updated May 25, 2011

Passenger Incivility Returns Six Years After 9/11

For a brief time after Sept. 11, 2001, civility seemed to reign in the skies above America.

"We had the most humble passengers ever," says Frank Slade, a 16-year flight attendant who now works for Northwest Airlines. " 'Yes, ma'am.' 'No, sir.' "

Today, the picture isn't so pretty. Mr. Slade says he has been verbally assaulted by passengers twice in the past six months, and he had a third insubordinate flier ejected before the plane took off. "They're not restrained at all in manner," he says.

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