For a brief time after Sept. 11, 2001, civility seemed to reign in the skies above America.
"We had the most humble passengers ever," says Frank Slade, a 16-year flight attendant who now works for Northwest Airlines. " 'Yes, ma'am.' 'No, sir.' "
Today, the picture isn't so pretty. Mr. Slade says he has been verbally assaulted by passengers twice in the past six months, and he had a third insubordinate flier ejected before the plane took off. "They're not restrained at all in manner," he says.