Chicago Tribune editor Gerould Kern circulated a staff memo repudiating critics of the paper's redesign-- and subsequent insert on the changes it made in response to reader complaints-- and branding the overhaul as "a success."
This week we published a progress report to readers about refinements we've made to our new design based on their feedback.
You may have seen some articles that characterized Thursday's spadea as an apology or a repudiation of the new design. Clearly, this is not the case. We were fulfilling a promise made at the time of the launch -- to listen to our readers and improve the new format. Companies that are responsive to their customers routinely do this.
The new Chicago Tribune is a success. It is achieving the goals we set. I am proud of the reinvented newspaper and the work you are doing. Let me tell you why.
Read the entire memo here.