Frustrated with his hefty and mounting monthly bill for TV, Internet and phone service, Alan Weinkrantz of San Antonio decided to call his provider, AT&T, shortly before Christmas to ask for a discount.
"Times are tough, and I don't think I can keep paying these rates," Mr. Weinkrantz says he told an AT&T representative. A communications-industry consultant who keeps a close eye on the space, Mr. Weinkrantz says he hoped for a reduction of about 10% to his $159 monthly bill.
To his surprise, AT&T reduced his bill to $94 a month, a drop of almost 50%, for a one-year period. "I was very surprised," Mr. Weinkrantz says. An AT&T spokesman declined to comment on the specific bill but said that "we work hard to give our customers the services they need at the best price."