06/19/2009 05:12 am ET Updated May 25, 2011

Interview With Pet Food Company K9 Cuisine

When Anthony Holloway experienced lackluster customer service while buying specialty dog food, he didn't gripe. Instead, he saw the experience for the opportunity it was. Holloway used other companies' mistakes as a blueprint for what not to do, a strategy that saw his company become top dog, with a 50-percent growth each month in its first year.

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