04/06/2010 05:12 am ET Updated May 25, 2011

Loan Modification Denied By Chase For Now Barred Reason

On the Saturday before Thanksgiving, Lesa Herron of Santa Rosa, Calif., opened a letter from Chase Home Finance. She'd been denied a permanent modification under the federal government's loan-mod program, Chase said, because "Your hardship is not of a permanent nature." No other reason was given.

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