BUSINESS
05/22/2011 11:33 am ET Updated Jul 22, 2011

Indian Call Centers Outsource Jobs To U.S. As Wages Rise At Home

New York — Ray Capuana paces the rows of cubicles in a haggard high-rise a stone’s throw from Wall Street as his people hustle the phones and hope for a bonus check.

His employees are not bond traders, though. They are call center workers. Many are African Americans without college degrees. Some lack high school diplomas. They work for a Mumbai-based company called Aegis Communications.

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