LA
07/11/2011 07:38 pm ET Updated Sep 10, 2011

LADWP Rated Thirteenth Most Hated Company In The United States

The Los Angeles Department of Water & Power (LADWP) is the thirteenth most hated company in the United States, according to Business Insider. The rankings are based on a compilation of the American Consumer Satisfaction Index, and the LADWP comes in at 66 points out of 100 (this is the first time they were ranked, so there is no baseline comparison).

Business Insider notes that the LADWP are often accused of issuing bills close to the payment due date in order to collect more late fees. The department is also planning to raise rates by 15 percent for water and 16 percent for power. But there are other reasons the LADWP is persona non grata among Angelenos:

  • The LADWP was supposed to pay the city of LA $73 million, but the department halted the transfer unless the council would approve a rate hike. (LAist)
  • Two LADWP employees were accused of stealing thousands of dollars by defrauding the executive office on the cost of ordered furniture. There was also never any money in the budget for furniture anyway. (LA Times)
  • Two workers were caught drinking and going to a strip club while on the job. (LAist)
  • LADWP's conservation program caused multiple water main breaks (LA Times)
  • Mayor Antonio Villaraigosa blasts the LADWP for the "absolute war" that upper-level managers and the department's supervisors have waged to resist changes over proposed rate hikes. (LA Times)
  • The LA City Council created a special agency just to oversee LADWP at the end of 2010 after the money transfer snafu and myriad accusations of corruption. (Park LaBrea News Beverly Press)
  • The LADWP had 6 different managers between 2007 and 2011. (NBC LA)