10/18/2011 06:01 pm ET Updated Dec 18, 2011

How To Keep Customers Loyal And Set The Right Price (Ask Rod, Episode 32)

Switching to a new location is a challenge for any retailer -- but it can also open up new opportunities. So what's the best way to hold onto your customers?

And raising prices can be tempting, but setting them too high may alienate your most loyal customers. How do you strike the right balance?

Executive Editor Rod Kurtz offers tips on keeping customers loyal and setting the right price.

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