Has a company disappointed you with their lousy customer service or shoddy product? Or surprised you with their responsiveness, refund policy or general awesomeness? We're starting a new feature over here at HuffPost to examine how customers interact with companies big and small, and as part of that, we'd love to hear your story. Email us at: email@example.com
To see our first story on consumer complaints, check out one musician's saga with Sprint, her cell phone provider. The company billed her nearly $800 in extra fees, which she managed to get reversed after hours of arguing the charges.