ROCHESTER, N.Y. - Cashiers are barred from interacting with customers until they have completed 40 hours of training. Hundreds of staffers are sent on trips around the U.S. and world to become experts in their products. The company has no mandatory retirement age and has never laid off workers. All profits are reinvested in the company or shared with employees.
A doomed Internet startup? Occupy Wall Street fantasy? Bankrupt retailer recently purchased by Walmart?