Next year the welfare system will undergo an overhaul as universal credit is introduced. The benefit, replacing six others, includes a new requirement to apply for benefits online. With millions of people having never used the internet, however, it raises the question of how those not online will manage.
Universal credit is just one example of how, as our society becomes increasingly digitalised, those who are not online are at risk of becoming excluded. And it's not just a case of people opting not to be online.