03/02/2014 02:28 pm ET Updated Mar 03, 2014

10 Retailers With the Worst Customer Service


Customer satisfaction with retailers in the U.S. is at an all-time high, up for the third year in a row. While the industry improved overall, not all retailers received accolades, according to the American Customer Satisfaction Index (ACSI). It was traditional brick-and-mortar retailers that set several customer records, while Internet retailers’ ratings fell sharply — a departure from the trend in recent years.

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