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04/11/2014 09:22 am ET Updated Apr 11, 2014

Spirit Airlines: The Most Successful Airline In America Is Also The Most Hated

Spirit Airlines Airbus A319-132 (N533NK) at Ronald Reagan Washington National Airport (DCA), Arlington, VA

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Spirit Airlines Airbus A319-132 (N533NK) at Ronald Reagan Washington National Airport (DCA), Arlington, VA - - - - - Blogged by Online Reputation Management ("Lowering Expectations and Embracing a Bad Reputation" by Rebecca Kelley - January 25, 2013) at www.reputationmanagement.com/lowering-expectations-and-em... Blogged by Huff Post Business Japan ("????LCC??????????LCC?????????????" - December 25, 2013) at www.huffingtonpost.jp/2013/12/24/super-lcc_n_4499745.html

Spirit Airlines (SAVE) inspires a special kind of wrath among the American traveling public: It’s the industry leader in customer complaints by a wide margin. Over the last five years, Spirit’s rate of complaints to the Department of Transportation was three times higher than other U.S. airlines, according to a report (PDF) released today by the U.S. Public Interest Research Group Education Fund.

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