TECH
10/01/2014 02:38 pm ET Updated Dec 06, 2017

Apple Fanboys Discover Another iOS 8 Glitch

Apple fanboys have discovered a new issue with iOS 8, just a week after the company had to pull the latest update to its operating system because of other bugs.

According to MacRumors, a bug in iOS 8 is deleting iWork documents (Apple's office suite that includes Numbers, Keynote, and Pages) stored through iCloud Drive if people choose to reset the settings on their iPhones.

The “Reset All Settings” option -- found within Reset, at the bottom of the Settings > General page -- restores all iOS settings to factory defaults. It’s a quick troubleshooting measure if your Apple device is being slow or acting glitchy. Before confirming the reset, a pop-up states, “This will reset all settings. No data or media will be deleted.”

reset settings

But that reportedly hasn’t been the case for people who have upgraded to iOS 8 and use iCloud Drive -- a new feature that allows seamless syncing between documents and data on all Mac products.

MacRumors discovered the bug after people posted complaints on the site’s blog last week about losing their data. MacRumors tested the function and found that selecting “Reset All Settings” did in fact erase all iWork documents on the iPhone, a Mac running OS X Yosemite, and iCloud.com.

Of course, it's not clear how many people this apparent bug may actually affect. You'd have to have iOS 8, use iWork, and have opted for iCloud Drive. The reported glitch is just one of several issues Apple users have complained about with the new operating system, ranging from problems with third-party keyboards and iMessage to phones becoming much slower overall.

MacRumors reported Apple support has been contacted about the reset issue, and that Apple is investigating. The company has not made any public comment about the apparent bug, and did not immediately respond to a request for comment.

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