Our brand new study of what makes people unhappy at work has a number of interesting findings but none more relevant (or discouraging) than this one:
The #1 cause of unhappiness at work is bad bosses.
This is hardly news - we know this already from several other studies.
It's partly about results
Forty percent of respondents in our survey mentioned "A lack of help and support from my boss" as one cause of their most recent bad work day. 37% mention "Uncertainty about the workplace's vision and strategy."
One person wrote:
I love my actual job. It is rarely job specific tasks that make my days go bad. It is almost always frustration about having to work through hierarchy despite that fact that my boss is recognized as ineffective throughout the organization. (just writing that made my day better!)
"My boss suddenly started to instruct me on things that I've done for 15 years. Very annoying."
When you lack support from the boss, it becomes unreasonably hard to do your job well and get good results. And getting great results that you can be proud of is a major source of happiness at work.
... But it's also about relationships
"My boss contributes to the bulk of the cause of everything else that is bad at work. We have a new director, and my job has not changed. Just bosses changed. I used to love my job. Now I hate it."
Good workplace relationships and social support are crucial for our happiness at work and studies show that the most important workplace relationship is with the immediate manager.
When employees have a good relationship with the boss, they are much more likely to be happy at work. When they know that the boss sees them, respects them, trusts them and appreciates them personally and professionally.
On the other hand, when bosses show that they don't care about their people, e.g. by being rude, disrespectful or simply by ignoring them, it is a clear sign of bad relationships and this makes employees miserable.
Crucially, this bad behavior can come from both the immediate manager or from executives higher up on the org chart. One respondent wrote:
"I love my new boss, but the c-suite is clueless and mean."
"My VP is an HR nightmare. He constantly makes derogatory remarks about employees behind closed doors during meetings that I'm forced to attend."
So it's not enough to have a good team managers, the whole company must have a good leadership culture and top executives who are highly visible inside the organization must be good leaders.
The negative effects of bad bosses are profound. Our study showed that 2 out of 3 employees had at least 1 bad work day every week. 19% say they have a bad day at work "every day or almost every day." When the bad work days become too many, they can really harm people at work and at home. And as mentioned, the #1 factor that makes bad work days bad is the boss.
"This is the first position I have ever held where I actually hate my job. I never understood people who say 'I hate my job!' or who constantly complain about their work lives until this last year. Now I know what those people are talking about."
"I don't sleep well at night, when I have a bad day at work because the anticipation and anxiety of the next day is always on my mind."
Bad bosses are bad. Thank you Captain Obvious. So what do we do about them?
Here are our top 5 suggestions.
1: Realize that good leadership is about happiness
2: Hire and train managers for happiness
The best way to do that, is to realize that the best leaders have excellent relationship-building skills. They are excellent at understanding and relating to many different kinds of people - bad bosses relate only to people who are like themselves.
3: Listen to employees' problems
4: Stop bad managers
One company even let's all employees rate their managers twice a year and the resulting scores are published for the whole company to see, creating massive pressure on bad bosses to mend their ways.
Most importantly: Never ever accept jerks in management positions. They're incredibly toxic.