THE BLOG
05/19/2015 04:37 pm ET Updated Dec 06, 2017

The Secret Language of Hotel Staff Is Your New Vacation Entertainment

By the Editors of Condé Nast Traveler

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Robert Kneschke / Alamy

A short glossary of the behind-the-scenes lingo used by bellhops, cleaning staff and concierge at your favorite hotels.

HOTEL CHANDLER, NEW YORK

Skipper: Someone who makes a reservation but never shows up for their stay.

Lobby lizard: A member of the staff who greets and assists guests in the lobby during busy check-in and checkout times.

HALF MOON, A ROCKRESORT, JAMAICA

"Smile, you're going onstage!":
What employees tell one another when they're headed out to guest-facing areas.

WYNDHAM GRAND JUPITER AT HARBOURSIDE PLACE, FLORIDA

Hoo ha:
As fast as possible.

Make it sexy: Make it as nice as possible.

Job on the line: When you're preparing for a VIP or high-ranking manager.

ONE SKI HILL PLACE, BRECKENRIDGE, COLORADO

Front Rangers:
Denverites who check in at the last minute to ski.

Weekend warriors: Local professionals who come up on weekends to ski.

Stayover: Someone who was scheduled to check out but extended his or her stay.

W HOTELS

Living room: Lobby.

Wheels: Valet.

Cozy: The smallest room.

Munchie box: Minibar.

MADINAT JUMEIRAH, THE ARABIAN RESORT OF DUBAI

20/10 rule:
Acknowledgment of a guest 20 steps away with a nod or a look, and eye contact or personal interaction when 10 steps away.

VIP 4: A regular or long-staying guest.

VIP 11: (Literal) royalty.

PARK HYATT, NEW YORK

CCH:
Courtesy Card Holder, the top designation -- given only by Hyatt ownership and executives.

A classic: A very traditional guest.

VIP: Very important pup.

VIB: Very important baby.

JW MARRIOTT GRAND RAPIDS, MICHIGAN

Jdub:
How staff refer to the hotel.

Pig in the pen: A guest stuck in the parking ramp.

Peach: A very difficult guest.

Sexy: The room inventory when it's balanced.

THE KITANO NEW YORK HOTEL

SVP:
Super very important person or guest -- for example, Mrs. Koike, the Kitano company's president.

UG: Unsatisfied guest.

DG: Demanding guest.

GREAT WOLF LODGE

Lodge: Hotel.

Cubs: New employees.

High paw: High five.

Dens: Rooms or suites.

Wolf pack: Loyal fans.

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