By the Editors of Condé Nast Traveler
Robert Kneschke / Alamy
A short glossary of the behind-the-scenes lingo used by bellhops, cleaning staff and concierge at your favorite hotels.
HOTEL CHANDLER, NEW YORK
Skipper: Someone who makes a reservation but never shows up for their stay.
Lobby lizard: A member of the staff who greets and assists guests in the lobby during busy check-in and checkout times.
HALF MOON, A ROCKRESORT, JAMAICA
"Smile, you're going onstage!":What employees tell one another when they're headed out to guest-facing areas.
WYNDHAM GRAND JUPITER AT HARBOURSIDE PLACE, FLORIDA
Hoo ha: As fast as possible.
Make it sexy: Make it as nice as possible.
Job on the line: When you're preparing for a VIP or high-ranking manager.
ONE SKI HILL PLACE, BRECKENRIDGE, COLORADO
Front Rangers: Denverites who check in at the last minute to ski.
Weekend warriors: Local professionals who come up on weekends to ski.
Stayover: Someone who was scheduled to check out but extended his or her stay.
W HOTELS
Living room: Lobby.
Wheels: Valet.
Cozy: The smallest room.
Munchie box: Minibar.
MADINAT JUMEIRAH, THE ARABIAN RESORT OF DUBAI
20/10 rule: Acknowledgment of a guest 20 steps away with a nod or a look, and eye contact or personal interaction when 10 steps away.
VIP 4: A regular or long-staying guest.
VIP 11: (Literal) royalty.
PARK HYATT, NEW YORK
CCH: Courtesy Card Holder, the top designation -- given only by Hyatt ownership and executives.
A classic: A very traditional guest.
VIP: Very important pup.
VIB: Very important baby.
JW MARRIOTT GRAND RAPIDS, MICHIGAN
Jdub: How staff refer to the hotel.
Pig in the pen: A guest stuck in the parking ramp.
Peach: A very difficult guest.
Sexy: The room inventory when it's balanced.
THE KITANO NEW YORK HOTEL
SVP: Super very important person or guest -- for example, Mrs. Koike, the Kitano company's president.
UG: Unsatisfied guest.
DG: Demanding guest.
GREAT WOLF LODGE
Lodge: Hotel.
Cubs: New employees.
High paw: High five.
Dens: Rooms or suites.
Wolf pack: Loyal fans.
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