It's been nearly two years since I wrote a list of 8 business etiquette tips. Since that time, I'm fairly confident I have all but stopped workplace nail trimming, at least in a large portion of Austin, Texas. I wholeheartedly hope that everyone who packed up the nail trimmers was able to close an extra deal with the time saved. You're welcome!
Since the start of 2014, I've logged thousands of air and road miles visiting customers, attended countless meetings, and had plenty of opportunity to rack up another list. I create these lists with the loud caveat that I'm far from perfect, and I'm constantly working to improve (see #8). Whether you work for a large, established organization or a fledgling start-up, making small changes in workplace behavior can have a large impact.
- Use the mute button with extreme caution. I once had a call with a VP who was working remotely and talking over so much background noise that at the end of the call, I asked him if he had a Dixieland band in his car. For that reason and for the sheer number of flushing toilets I've heard on business calls, I know that the mute button is a necessary business tool. However, for more intimate calls where just a few of you are present, pressing the mute button isn't always the best idea. If the customer is speaking, you should be listening to every word they say. Plus, you're not fooling the guy on the other side of the phone. The customer can hear the lack of background hum when you place them on mute, so it's evident you're either not listening or talking about your next move.