Brāv: Battling with Bots
How to Manage your Conflicts Online
By Rohan Ramnarain
The problem depicted above shouldn’t scare you - don’t feel daunted. This is the golden age of ideas,of stratagems. We live in an age of bot. But despite their amazing feats of automation, bots CAN’T do it all. They can’t conjure up all things on their own, and there are still moves in Go that a robot will NEVER think of, even after playing against itself ad nauseum. Here’s the biggest sticking point: bots need us to think of ways to help humanity and their machine counterparts all at once.
Currently, the outlook on bots for businesses is at an all-time high. The hype is real, but the industry is also experiencing a severe plateau of tangible opportunities. Russian messaging app Telegram found itself with news media and web linked bots but have since dwindled in innovation. Slack, the most optimistic rallying point for today’s startups (and currently valued at over $4 billion), has a gentle “slackbot” encased within its messaging system, always aware, always ready to assist. Yet again, users are unsure of how to maximize their virtual buddy and have resorted to interrogating the web to learn all of its functions. This is not how robotic encounters was supposed to win over the general populous. What’s worse, any traction they do gain is headed off by newer promises of a faster, cleaner product.
For the chatbot investment to start racking up fiscal accolades, the environment in which you place a self-learning, heuristic mind must suit the learning process the best. There are a number of shaky technical bridges to cross in the development of these beings, and understanding the bottom line of the scientific jargon better than adjacent C-suiters may now translate to real earnings.
As awful as this sounds, continuing to feed the WHATELSEWORKS? mindset may be the only way to help technology mesh serenely with society. But we must be cautious - sacrificing substance for style by oversubscribing to consumer “needs” will create more problems that can’t be solved. Adding a splash of color to a rehashed UI or providing allergy information alongside your order of buffalo wings might seem like small steps toward progress, but settling for trivial conveniences won’t help us unlock state-of-the-art 2020 technology for profit.
Pioneers of “bot”-portunity realized the value of placing technology adjacent to the human experience. It would allow the bot to grow not only with an AI trainer, but also with a human counterpart. That’s precisely where the enterprising side of the bot world begins - with the very role this software is replacing. Modern day customer service need not employ reps based on past credentials or the ability to deal with clients; simply enlist the latest, most affordable chatbot tech and reap the fiscal rewards.
But instead, companies such as Brāv Conflict Management see an opportunity to bring unfettered tech to an unheralded task: using chatbots as “first aid kits” in high pressure, human-to-human interactions. Chat bots may never become more than glorified assistants, but they can still be objects we hold near and dear to our hearts - ones of sentimental and alarmingly practical value. By incubating the machine alongside human mediators, both can grow and learn from each other.
Bots are chasing perfection, but customers are anything but flawless
If you’re familiar with the latest chatbots, it’s quite clear how regularization and its struggles run the risk of overfitting. Yes, algorithms will identify fixed patterns in human behavior and desire, but they might become TOO predictive for mankind. We are defined by randomness, mutations, fleeting shifts in preference. All the “errors” committed during the development and implementation of bots are unexplored chasms between man and machine - we must find common ground.
In sports, teams are criticized for playing down to the level of their competition. When building bots, we cannot pursue the penultimate and lose sight of perfection. Rather than generate thousands of aimless machines, companies must realize that bots can accomplish so much more. They just need a little help from their friends.
Brāv is an online platform to manage conflicts at school, work, home or more.
Brāv trains anyone in conflict management strategy. These Brāv Ones in turn help manage the conflicts of others through our face-to-face online chat platform, instant messaging and more! Conflict managers, who are unknown to any and all parties, called Brāv Ones, are ordinary people like you, trained through our virtual games to resolve issues amongst others. During a session, parties, together with the aid of a Brāv One, discuss specific disputed issues in order to develop options, consider alternatives, and reach a consensual agreement which assists all parties’ needs.
Remi Alli, JD Premier
Remi is an award-winning national legal scholar and is certified in Alternative Dispute Resolution through the Supreme Court of Ohio. Along with her J.D., she holds a Bachelor’s from the University of Michigan and a Master’s in Health Law.
Alex Cougar, PhD, CTO
Alex received a commendation from the President of the United States for his work in alternative medicine. Similarly, Alex is proud of his work at Brāv, since it provides an alternative resolution to mental health issues. Alex holds a PhD from Columbia University.
For more information, visit: http://www.brav.org/