Book Excerpt: Message Not Received

03/07/2015 10:16 am ET Updated Dec 06, 2017

Business communication is broken, and it's high time that we fix it. A glut of e-mail and jargon make it nearly impossible to understand what's going on in the workplace.

Fortunately, the solution is well within our means. By embracing simpler language and new, truly collaborative tools, we can make business communication clearer and more meaningful.