What makes a great leader? What makes a great manager? Should the two be separated? I like to use this quote from author and management consultant Henry Mintzberg to help illustrate the point:
"Managers who don't lead are quite discouraging, but leaders who don't manage don't know what's going on. It's a phony separation that people are making between the two."
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Jacob is the author of the Amazon best-selling book, 'The Collaborative Organization.'