One of the biggest challenges innovators face is to truly understand the market opportunity space before they start creating a strategy and well in advance of product development. Since we can't see the future, we need to gain some real insight from deep domain experts and make sense of possible scenarios. Even if the innovations are disruptive and the future is discontinuous, all we can really know is based on the data we have today. So it is through diligent inquiry and sense making that we get some general idea as to what will likely happen next. But creating innovations that we believe will succeed in the future requires that we first develop some clear foresight.
I was given such a challenge when a celebrated medical device company came to me with the following questions: 1). "How do we develop a vision of the future that is highly probable?" 2). "Given that probable future, how do we develop innovations that will have a high impact?"
This organization had mastered incremental innovation, smaller and less intrusive devices for example. Now they were looking for a breakthrough new product: something that moved them beyond cost competition.
Innovations often get stuck in the strategic planning cycle where excessive data collecting about the future often postpones their development. So we needed to do something quickly to create momentum and give the organization a good look at what the next three years might bring.We decided to hold a one day summit at an airport hotel and invite a diverse group of domain experts. In attendance were a wide range of physicians: radiologists, cardiologists and vascular surgeons. Some were well established while others were young up-and-comers. Others attending the summit were product engineers, marketing staff and senior leaders from the company: about 50 people in all. The goal of the summit was to develop three scenarios of the future and identify what products would be needed to succeed in each one:
- Health care is driven by breakthrough technologies and cost is not the primary driver
- Health care is driven by cost and breakthrough technologies are slow to be adopted
- Health care is driven by personalized patient care and costs and breakthrough technologies are secondary
- What are the future opportunities and challenges you will face?
- What types of innovative products and solutions will you need to capture these opportunities and overcome these challenges?
- What attributes and functions will these products and solutions need to posses to be adopted by your organization?
- What will these products and solutions need to cost to be adopted by your organization?
Leaders from the medical device company watched on as the scenario groups of physicians answered these questions. Afterwards, they joined the physicians to gather more detailed information on what would be needed for future success and to discuss potential trajectories for further research and development.
The one-day summit was adjourned and attendees headed home. The responses of physician scenario groups were recorded, codified and worked into strategic pathways and technology roadmaps with regular review for revisions based on changing conditions in market demand, innovation breakthroughs and the competitive landscape.
After several months of work, the medical device company developed a game changing new product that capitalized on the foresight of the physicians. Sales and profits grew quickly. They had created a winning innovation.
Unfortunately this story of this innovation doesn't end here. While the forward thinking members of the medical device company created the new product and the new market, they failed to engage the more conservative financial and manufacturing leaders. They were organizational orphans: given enough resources to survive but not enough to thrive. Competitors soon invested heavily in copycat technologies that could be produced faster and cheaper and drove the medical device company out of the market it had created.So what's moral of the story?
- You can't see the future first from the boardroom
- Gather a diverse group of deep domain experts and engage them in the sense making process to quickly understand the real barriers and opportunities for specific innovations
- Commercializing your innovation requires much more than a product and market launch
- Enlist early the operational leaders in your organization and beyond that can quickly take a proven product or service and get it to scale
- Once you move on an innovation you will rapidly pursued by larger and better resourced rivals
- Use your advantage as an entrepreneurial firm to move faster with ever more radical variations