In our cheapened era of self-serving entertainers, corrupt politicians and dishonest CEOs, it is comforting to know that people with Chelsey Sullenberger's combination of courage, care and selflessness still exist.
Monday's merger of American Airlines with U.S. Airways, the Nation's No. 3 and No. 5 carriers respectively, means the new 100,000-employee American, has literally, overnight, become the world's largest airline company.
Onboard space constraints, limited convection ovens and a major lack of ambiance all detract from the enjoyment of skillfully prepared in-flight cuisine. But the parties who provide airline food won't let fliers' dining experiences become subpar.
I hope I'm asking this question on behalf of the majority of my peers, but which school of thought produced the Ostrich strategy in regards to responding to customer service, and ultimately, public relations issues?
"It's time to make a change..." So says one of American Airlines' slick new commercials. Here's a slideshow to help the "old" American get some ideas of items they may want to address in formulating the NEWness in the "new" American.