If you are using a real estate agent to buy, sell, or rent an apartment, you will need to come to peace with the fact that agents earn their living at your expense -- and probably to a greater extent than you think is appropriate.
That said, you do not, and should not, work with an agent more focused on their commission check than on customer satisfaction.
Customer-focused agents aren't saints or even necessarily someone you might want to grab dinner with when your business concludes. They just happen to grasp three related facts:
- Careers are longer than a single deal.
- New York City is a lot smaller than it looks (the Internet, Facebook, and StreetEasy's Talk forums have only made that more true).
- While a single commission check is nice, client referrals are the gifts that keep on giving to the bottom line.
- Missing in action: Skipped appointments, full voicemail boxes, and unreturned messages are red flags that your agent is too busy or has written you off as unlikely to complete a transaction in the near-enough-for-your-agent future.
- Uses high pressure tactics: Your agent constantly pressures you to sign a lease yesterday, make an offer on a place you're not in love with or accept an offer with little negotiation.
- Omits critical information: Neglects to mention that, say, the apartment for which you've just negotiated an offer to buy is actually a short sale.
- Suffers from search-related amnesia: Your agent can't seem to remember (see #5 below) the fundamental requirements of your search, such as price range, neighborhood, and minimum bedrooms/baths.
- Stacks the deck: You suspect your agent is showing you a lot of awful apartments in order to get you to like the only decent one in the bunch.
- Agrees with everything you say: Your agent who acts like your employee rather than a trusted advisor who is concerned as much or more with your longterm satisfaction (and, consequently, his/her reputation) as in closing a deal.
- Cuts your appointment short to go to an audition: Agents who works part time are more likely to come up short in time, knowledge and experience. They also tend to be more focused on the short-term payoff of the commission check.