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The Sequel: An Apology From American Airlines
Journalism professor, Emerson College
Just tell people the truth, I suggested. If you've given away too many miles over the years to make good on them, then tell people. Don't make believe people can get free flights to Europe when they can't. A little transparency, I might have added, can go a long way.
American Airlines And US Airways: Good Or Bad?
Here's a look at how a merger may affect frequent fliers, followed by comments from management and representatives for the flight attendants and the pilots (for those like me that want to better understand why labor favors a merger).
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