Tech firms have an obligation to comply with reasonable and specific requests, in order to solve and thwart crimes. And it just seems like the right thing to do. With increasing terrorist attacks on soft targets, our domestic and foreign intelligence agencies should not be "handcuffed" while they seek to save lives and solve crimes.
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Google works very differently from other companies that have been dubbed "gatekeepers" and that are regulated accordingly. We are not a ferry, a railroad, a telecommunications network, or an electricity grid with only one line serving you and no competitors allowed. No one is stuck using Google. People have choices, and they exercise them all the time. We know that if we cease to be useful, our users will leave. The barriers to entry are negligible, because competition is just one click away.