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Five Weeks on the Road: A Rant to the World's Hoteliers
Founder, Joie de Vivre Hospitality + Fest300
I was the CEO of a hotel company for two dozen years. Now, I'm on the other side of the counter... I'm the guest. Here are my revelations about how the hotel industry needs a "wake-up call" with respect to improving the guest experience.
PHOTOS: Aruba's Harley-Riding Hotelier
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