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Two Cheers for the News Ombudsman
Dean, UC Berkeley Graduate School of Journalism
The reason ombudsmen matter isn't the direct way their reporting may serve the public, although some do. It's in the way their existence signals an acknowledgement that accountability is right there, at the core of news culture.
In Praise of Ombudspeople
The mission of the ombudsperson is to watch the standards and performance of your publication, with an eye to keeping it scrupulously top-notch as a service to your readers. That's a service that shouldn't be outsourced for free to random people on the internet.
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