oscar munoz
A recent experience proves the airline needs more than a new slogan.
The company has defended the employee, who it said was breaking up a fight.
"Are we gonna continue being treated like cattle?" attorney Thomas Demetrio said Thursday.
Since then, the airline has stumbled through not one, but two, public relations disasters.
WHAT'S HAPPENING
There's bad customer service and then there is just bad policy. This is both.
CEO Oscar Munoz says airline agents were "left with no choice" but to call security.
"This is truly a moment when there is a perfect storm."
Presented by United Airlines
The company expects he will return to work within a few months.
Oscar Munoz was under extreme stress before having a heart attack while exercising, a source tells HuffPost.