Niall O'Dowd poses for a photo in his office at the Irish Voice newspaper Wednesday, Feb. 20, 2008 in New York. When O'Dowd tried to book a flight to Atlanta earlier this year, he was hit by problem familiar to O'Dowds, O'Connors, D'Angelos and D'Agostinos across America _ the computer system refused to recognize his name. The Irish Voice editor could book the flight only by giving up his national identity. (AP Photo/Tina Fineberg)

How Apostrophes Make Life More Difficult

SEAN ODRISCOLL | February 21, 2008 06:20 PM EST | AP

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NEW YORK — It can stop you from voting, destroy your dental appointments, make it difficult to rent a car or book a flight, even interfere with your college exams. More than 50 years into the Information Age, computers are still getting confused by the apostrophe. It's a problem familiar to O'Connors, D'Angelos, N'Dours and D'Artagnans across America.

When Niall O'Dowd tried to book a flight to Atlanta earlier this year, the computer system refused to recognize his name. The editor of the Irish Voice newspaper could book the flight only by giving up his national identity.

"I dropped the apostrophe and ran my name as `ODowd,'" he said.

It's not just the bad luck o' the Irish. French, Italian and African names with apostrophes can befuddle computer systems, too. So can Arab names with hyphens, and Dutch surnames with "van" and a space in them.

Michael Rais, director of software development at Permission Data, an online marketing company in New York, said the problem is sloppy programming.

"It's standard shortsightedness," he said. "Most programs set a rule for first name and last name. They don't think of foreign-sounding names."

The trouble can happen in two ways, according to Rais.

One: Online forms typically have a filter that looks for unfamiliar terms that might be put in by mistake or as a joke. A bad computer system will not be able to handle an apostrophe, a hyphen or a gap in a last name and will block it immediately.

Two: Even if the computer system is sophisticated enough to welcome an O'Brien or Al-Kurd, the name must be stored in the database, where a hyphen or apostrophe is often mistaken for a piece of computer code, corrupting the system.

That's what happened during the Michigan caucus in 2004, when thousands of O'Connors, Al-Husseins, Van Kemps and others who went to the polls didn't have their votes counted.

"It was a real slapped-together computer system the party put together and a lot of people were left out who were registered to vote, it was a real pity," said Michigan political consultant Mark Grebner.

In this year's primaries, the system worked much better, according to the Michigan Democratic Party. There have been isolated reports of problems elsewhere, but nothing on the scale of Michigan.

Still, an apostrophe, hyphen or space can interfere with medical and dental records, gym memberships, online searches or school registration.

Dutch-American proofreader Jessica van Campen has seen her name listed as Jessica Vancampen, Jessica Van, Jessicavan Campen, Jessica Campen and Jessican Kampen by uncertain computer systems. When she went to her finals in college, she was listed under Campen and was told Jessica Van Campen had dropped out of the course.

"It was another moment of panic," she said.

All of this confusion has prompted some people to surrender to technology. Iraqi immigrant Lina Alathari was once known as Lina Al-Athari, but dropped the hyphen in America. "There is no pronunciation difference, so I'm fine with it," she said.

Erin Carney D'Angelo, a lawyer in New York, was born apostrophe-free, but took one on when she married her Italian-American husband. But "he told me to drop the apostrophe when filling out forms so to computers I'm just a `Dangelo,'" she said.

The problem is difficult to correct because computer systems have many different ways of recognizing names, Rais said.

"It depends on the form filters and it depends on the database program," he said. "Basically, there are a lot of programmers out there who forget that a growing portion of the American public are not called John Smith or Mary White."

The Irish apostrophe began with the British, who put it there because they believed the O looked odd without a link to the rest of the name. Many Gaelic speakers in Ireland refuse to carry an apostrophe, considering it a vestige of colonial days.

"Maybe that's the solution," said O'Dowd, who just last week was rejected by an online alarm clock service. "Maybe we should just drop the apostrophe altogether, not just as a nationalist statement but because I'd like my alarm call to work in the morning."

For my part, I've already thrown off my apostrophe. From now on I am Sean ODriscoll.


 
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Since the social security number is used as an id in addition to name-I have no problems with my 'name. In college in the 1960's the exam had to include a ssan in addition to a name.
Some say that using your ssan leaves you open to id theft. It hasn't been a problem for me yet because NOBODY wants to be me. Hell, my ex's keep my last name after we divorce, apostrophe (') or not.
Advanced age & age related illnesses prevent me from travelling so I can't comment on how my O'... name would be handled in booking plane trips, rental cars, hotel rooms. That may well be a hassle; I don't know.

    Favorite    Flag as abusive Posted 10:09 AM on 02/25/2008

Interesting! The only letter that didn't make it was Ã" -- the capital O with acute accent.

    Favorite    Flag as abusive Posted 12:13 PM on 02/24/2008

Apostrophes aren't the problem; lazy programmers are. HuffPost, for example, doesn't allow comments to contain html. The site says it's for the sake of consistency. I say it's just inconvenient for them. I wonder if it's also inconvenient for them to use UTF-8 character encoding? Let's see.

The Irish language uses acute accents to flag long vowels. The "O'" found in Irish surnames is not properly an "O with an apostrophe"; that's the result of an earlier generation of typographical laziness. It's really an "O with an acute accent", or "Ã"", referring to male direct descendants in a family lineage, as in Ã" Briain or Ã" hAogáin. My given name is Siobhán, with a long a before the n. Names like Sinéad, Séamus, Úna, and countless others have long vowels, which can easily be handled in Unicode. And, since this is the World Wide Web, Unicode should be taken for granted. If HuffPost's editors don't take UTF-8 for granted all those long vowels will get totally munged up. So let's see if they do it The Easy Way or The Cowboy Way.

    Favorite    Flag as abusive Posted 12:08 PM on 02/24/2008

Then there's also the issue of how to alphabetize all those hyphenated names. I worked for a huge insurance company, and yet they still couldn't "sort" this out. We had O Brien, O'Brien, Obrien, O' Brien, etc. If we were searching our database for names, these names were all formatted differently (because they were data entered by different people, with no standard format, and the mainframe wasn't programmed to re-format), and the computer would consider anything after the final spacing to be the last name, so you had search five different ways to be sure you didn't miss it. And there are names like McNeil, MacNeil, Mc Neil, Mac Neil, etc.

    Favorite    Flag as abusive Posted 10:19 PM on 02/23/2008
- rini I'm a Fan of rini permalink
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I love Conan's hair. It has a life of it's own. It's sort of like a piece of I. M. Pei architecture.

    Favorite    Flag as abusive Posted 01:08 PM on 02/23/2008
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That's funny; whenever I type O'Reilly into my computer, it changes it to ASSHOLE.

    Favorite    Flag as abusive Posted 10:53 AM on 02/23/2008
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I know. My name is Paddy O'Furniture. Every time I try and buy a plane ticket they burst out laughing. ;-)

    Favorite    Flag as abusive Posted 07:00 PM on 02/22/2008
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"apostrophe is often mistaken for a piece of computer code".

To repeat the author's point: "Sloppy programming."

The only thing the programmer has to do is question the user if that is what he or she really meant when one apostrophe is entered adjacent to another.

Then just double each apostrophe that is found before storing the data to the database or using it for comparison against data contained in the database, and "undouble" each set of apostrophes before displaying the data for human consumption.

(Yah, I'm a "geek" - ya can go back to ignoring my opinions on any other subject again. After all, we "techies" can't comprehend "real world" stuff, dontchaknow.)

    Favorite    Flag as abusive Posted 12:17 PM on 02/22/2008
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