911 McNuggets Call: Latreasa L. Goodman Calls 911 3 Times Over McNuggets "Emergency" (VIDEO)

Police were not buying Latreasa L. Goodman's definition of emergency after she called 911 three times to report that her local McDonald's was out of chicken nuggets. Goodman had paid for her 10-piece McNuggets but was then informed by the employees that the restaurant had run out. Goodman claims she was refused a refund and felt it rose to the level of a 911 emergency. Police have charged Goodman with misusing 911.

The Smoking Gun has more information here. Listen to Goodman's dubious 911 calls below.

Comments

[pickwickianmom]

The 911 operator was INCREDIBLY NICE! She deserves a medal.

[BearmanCartoon]

A. She had a right to get her money back.
B. However, she shouldn't be calling 911 and esp. 3X
C. It says to me that we need to expand 311 the non emergency number across the country.
D. Can she submit a picture. That pic is from an old mug shot. She was cited not brought in on charges.

And E. Check out my editorial cartoon on the subject:

http://bearmancartoons.wordpress.com/2009/03/05/bearman-cartoon-who-stole-the-mcnuggets/

[davism97]

I'd be pissed off too. Come on every single person here would've been just as pissed as she was.

[KJLSanDiego]

ROTFLMAO!

[b93950]

People need to learn to be creative in situations like this. If they will not offer a refund, simply order pancakes with 25 extra syrups. Pour the syrup on the pancakes then decide you don’t want the meal and accidentally spill it all over the floor.
Don’t get mad, get even.

[KJLSanDiego]

I want you around if I ever get screwed over!

[weatherwaxx]

Thereby punishing the people who have NO authority to authorize a refund - folks making minimum wage. Cute.

Are you taking etiquette lessons from a 2-year-old?

[RepubliCAN 2009]

I have had this happen to me twice. I was livid. Once it was in a pretty nice chinese restaurant where I ordered BBQ pork and they brought me Kung Pao chicken or something. When I mentioned it they said they were out of BBQ pork and got all upset at ME! and told me i had to pay for it, right, I stormed out and didn't pay for anything. This girl needs an attorney. She is the victim here.

[Jason Wissner]

That's soudns as ridiculous as the woman who called 911.

If you go to any business and they offer you a substituion because they made a mistake, you can either get a refund or a substituion.

If this kind of situation makes you so angry that you strom out of the business or even call 911, then you have anger management issues and probably are not the sharpest tool in the shed anyway.

[FairTalk]

You were on a roll when you said you can get either a substitution or a refund. But Fail when you forgot to notice the lady at McDonalds did not get the refund. They took the money and refused to return the money. In fact, they didn't have the product, so there was No Sale, and failing to return her money was stealing, and it IS a police matter, and the police should have come and cited mcDonalds if they continmued to refuse to return her money.

[MalloMel]

It sure seems that 911 in Florida, is set up to entrap some people like this. Maybe that is how they make some of their county or state revenue. It sure looks like a gotcha thing to me.

Florida, no less. What a shame.

All they had to do was to tell Ms. Goodman the correct number to call. It would have taken very little time, and would have prevented her from calling back to check on the progress of her initial call.

Again... Shame on Florida for allowing this to happen. They knew what they were doing. They set this woman up.

[PostModernPatriot]

Absolutely!~ Cat and mouse game.

[fchongrutherford]

Headline: 911 McNuggets Call: Latreasa L. Goodman Calls 911 3 Times Over McNuggets "Emergency"

Hmm. There's a better way to put this.

How about ...

Headline: 911 McRobbery Call: Latreasa L. Goodman Calls 911 3 Times After McDonald's Steals her Money
Subheadline: 911 Operator fails to direct hysterial woman to 311 non-emergency service

We're in the middle of an economic meltdown, people are scared about money, and now the mediastorm is beating up on a person for being a little foolish and not thinking. Y'know, maybe the 911 caller could've been a voice of reason and calmly directed the person to where she needed to go?

Instead, we've got a temporary replacement for our 7-Day Hate now that 'Octo-Mom' is fading from the headlines. For shame.

[MalloMel]

You have just been favorited :)

[Dardango]

Amen. Had I not listened to the audio I would have bought the media's portrayal of this incident as a dispute over Chicken McNuggets, as opposed to a customer who was being ripped off by a business.

The framing of this story is symbolic of the truth-trimming, lazyness of today's corporate media.

Most people will only read that headline and never get an understanding that this woman did pretty much what most people would do in that circumstance. What a shame that this is what "journalism" has come to.

[disgusted48]

yep, yep and yep.

[Kurt4Ever]

Having listened to the call I agree. It was not a "McNuggets Emergency". They lady felt that they were trying to coerce her into buying something she didn't want. Isn't that a crime? I agree she should not have called 911, but maybe she desperately needed her money. Maybe she doesn't know about any consumer advocacy groups.

What's with the misleading headlines??

I also think it's a bit cruel to have this in the 'comedy' section. What's next? Laughing at the homeless?

[robin50]

Sure it was an emergency, it was a robbery in progress. This is something that certainly should end. Fast food places should require to tell you they don't have your order before they take your money. They do know they don't have it. This is a contract and they renigged on the contract. It's robbery. They should also be required to tell you there will a wait for your order before they take your money. It's not called good food, it's called fast food.

[robin50]

Actually, I do no the was not a problem that was life threating and 911 should not have been called. But I do think it is time for some changes in the fast food industries business practices. Telling before they here money they were out of McNuggets, would end these kinds of confortations. And while I'm gripping, put the coin part of your change to you first. Quit trying to balance them on top of the paper currency and the stupid reciept nobody needs!

[MalloMel]

OK??

[Jason Wissner]

It is common in restaraunts for the order taker to not know a product has been sold out, so they would still take the orders until they knew.

To think that a business is ripping someone off or has committed some crime is ridulous as this hwole issue is.

Clearly, the woman over reacted and has anger management issus. She is alos not very smart in that she decided to call 911 to resolve the issue.

A normal person would either demand a refund, speak to the manager, or accept a substitute. Nothing that this lady did was normal.

Anyone who defends her actions is as absurd as she is.

[MagisterLudi]

"Sure it was an emergency, it was a robbery in progress"
Emergency!!!. An idi0tic comment in progress.

[ArthurTwoShedsJackson]

Obviously this lady should've called the police *non* emergency number to report a business dispute that McD's wouldn't give her money back. Duh.

So....don't dial 911 folks, call *411* and ask for the NON emergency police dept. phone number to report a business dispute.

[cflare]

Bingo.

Yes, 911 CAN charge you without any notice. If you really look into it, they can claim the whole 'ignorance is no excuse', because you are technically responsible for obtaining and holding onto the local police number.

There are non-911 methods of obtaining these numbers, and 411 is the direct on the spot answer. In many cities they brocast the local police number on the radio many times a day.

If people aren't informed of this, now is the time to get informed. 911 can charge you without notice on the first phone call, if you report a non-emergency. This is mainly because they don't have the time to dispute with a citizen what an emergency is. Like this woman who STILL believes it was ok to call 911 to check on when the police will arrive.

"Are they here yet?"
"Are they here yet?"
"Are they here yet?"
"Are you sure you sent them?"

Is not a valid emergency.

[LauraD]

Wrong, 411 is information in this city, not a non-emergency line.

And some cell phones can't access it.

A lot of people here are really making too big a deal out of what this woman did. Would you care to, instead, rail of the dispatcher that didn't tell her what number to call instead?

[cflare]

I see a lot of people saying that it isn't the woman's fault, that they should have provided the non-emergency phone number.

Here's a few items that destroy your argument.

1. She still claims that the issue was an emergency. Therefore she purposefully wasn't seeking non-emergency numbers.
2. The first call the dispatcher informed her a police car was on the way. In non-emergency situations, this can take up to an hour for a cop to be dispatched (because it's non-emergency).
3. The third call, she's checking up to see if the cop is on the way. So there's TWO calls for sure that blocked a real emergency getting through. Yes, the calls only take 10 minutes or so, but you forget that responding to a call, cycling to the next call, etc.... takes much more time than the call itself.
4. You can call the information line to get the local police number. Many times 911 will remind you that it's your responsibility to hold onto these numbers and that you can get them in other ways than calling 911.

I'm amazed at how much ignorance abounds on this forum. 24% percent believe she did the right thing, yet people refuse to acknowlege THAT THREE CALLS could have possibly blocked a real emergency from getting through. Next time when you're in a restaurant with 10 thugs performed an armed robbery with uzis..... you can thank this woman when your calls don't get through.

[PostModernPatriot]

I do not hear her saying it is an emergency on any of the three calls. I see it written in the police report - I'm not sure I believe she really said what the cop says she said.

Perhaps if she had been warned NOT to call 911 for an incident like this one, she would not have called back the next two times. The way the first call was handled left the door open for the subsequent two calls - that demonstrates a lack of REAL concern for the fact that the lines would be tied up, it's more like a cat and mouse where they just wait for a chance to lock someone up for calling 911.

Fort Pierce, Florida - how busy is the emergency dispatch down there? They sure didn't sound busy, rushed or stressed on the three calls I listened to.

[WilliePilgrim]

Important issues go unadressed while this little news anomaly generates almost a thousand comments so far. In some ways it's reminiscent of the days of ancient Rome when spectacle replaced significance. Of course we don't throw people to the lions or fight to the death as gladiators, but we certainly are being fed the equivalent when we can show our righteous indignation of others behavior. The kind of behavior; getting irrational over a handful of mcnuggets, that is clearly the result of some kind of brain injury or psychological imbalance. The real victims are the crazies who as a result of their injured or diseased brain are unable to act rationally, as this poor crazy woman no doubt was...but then again we are all bozos on this bus.

[HateHater123]

Well now, just look at you! "Irrational" over a "handful of McNuggets"...gee, no judgment there! Clearly this woman is the victim of "brain injury of psychological imbalance"! Guess you have so much money that getting screwed out of some doesn't bother you. But guess what? Lots of us don't. Not to mention the General Principle of the thing. How dare you judge this woman for doing the right thing, which was calling for legal assistance? She didn't take matters into her own hands. She was getting screwed out of her food money, and she called the cops. What do you want? Chaos? Come down to the real world and grow a brain.

[drblack]

This headline is misleading. It was McDonalds who were the criminals.
This woman paid for an order of processed rooster parts,call­ed"McNugge­ts" and when they told her they were out of them she wanted her money back.
McDonalds refused to give her her money back so McDonalds was stealing from this woman.
Why can Big Corporations steal from individual Americans and are then called stupid.
If this woman had stolen an order of :McNuggets" the police would have busted her...why should it be any different when it is the other way around.

[MalloMel]

That's a good question. Why shouldn't McDonalds have gotten a summons for stealing this woman's money? If she had stolen their money, she'd be in jail. Doesn't seem fair.

I know... she called 911 three times, but McDonalds still should have gotten a summons for stealing her money.

[cflare]

McDonalds arbitrated.

Since technically they did offer something for her money that she didn't want... they can't be legally charged with stealing her money.

However, you can seek arbitration. You CAN take them to court.

[Raggs]

woman ridiculed for standing up to multi national corporation when it tries to steal from her.
they advertised a product, she ordered and paid for that product, they can't deliver the product and want to keep her money. that's theft by deception.
Luckily for the 'news' brigade she is not a paris hilton type so there is no likelihood of her taking the publishers of this ugly cheap libel to court. and just in case the reader is in any doubt ,here is a close up photo of the agrieved woman.
what freaking century are we in again? i forget sometimes.

[cflare]

She didn't STAND UP to McDonalds.
Standing up is calling the 1-800 number, complaining, calling BBB if complaint doesn't go through, seeking arbitration, then hiring a lawyer and suing for misgrevance.

Standing up is not blocking a 911 operator for thirty minutes for three calls because you're IMPATIENT THAT THE COP ISN'T SHOWING UP FAST ENOUGH.

THE FIRST CALL WAS COOL WITH 911; they answered and sent a cop out. Since it's non-emergency, it can take up to an hour for the cops to arrive.

It's the two CHECK UP ON COPS CALLS that tick 911 off. She blocked the 911 line for 30 minutes because she wanted to make sure they sent cops.

[MalloMel]

I listened to the 3 calls, and it sure didn't take anywhere near 30 minutes. You are exaggerating, by a lot. That's not good. You might sell your wares a lot better on a right wing blog... doncha think?

[HateHater123]

Bullshit. This woman is going to sue over McNuggets? With what money? And no one at any time indicated to her that her calls were inappropriate. Had she been informed of another number to call she would have done so. She was coherent. She had a legitimate complaint. To vilify her is fundamentally unfair and counterproductive to the maintenance of basic social order.

[harpen1]

She should not have called 911, but she should have called the police. She was being robbed, I don't think I would have stood for it either.