Survey: Newspapers Rate Worse Than Airlines In Customer Satisfaction

Survey: Newspapers Rate Worse Than Airlines In Customer Satisfaction

The first quarter '09 Satisfaction Index data is out and can be seen in its entirety here. How did newspapers do?

Not good. In fact, really not good. In the first quarter of '09, newspaper customers' satisfaction rating was 63. To put this in some perspective, those surveyed expressed a greater deal of satisfaction with airlines (airlines!) which scored 64. And cell phone providers (cell phone providers?) which score a 69.

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