Puttin' On The Ritz: Paris Hotel Manager Knows Everything About His Guests

Puttin' On The Ritz: Paris Hotel Manager Knows Everything About His Guests

Manfred Mautsch, the guest relations manager at the Ritz in Paris, has been tending to the needs of VIPs--from Kate Moss to the Aga Khan--for 28 years. He knows, for instance, who will not accept a pink bathrobe in her bathroom and whose room should never have flowers, due to allergies. And far from being blase, Mautsch still seems eager to satisfy his clients' every whim.

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