Aetna Forcing 600,000-Plus To Lose Coverage In Effort To Raise Profits

First Posted: 12- 4-09 10:57 AM   |   Updated: 12- 4-09 12:23 PM

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Health insurance giant Aetna is planning to force up to 650,000 clients to drop their coverage next year as it seeks to raise additional revenue to meet profit expectations.

In a third-quarter earnings conference call in late October, officials at Aetna announced that in an effort to improve on a less-than-anticipated profit margin in 2009, they would be raising prices on their consumers in 2010. The insurance giant predicted that the company would subsequently lose between 300,000 and 350,000 members next year from its national account as well as another 300,000 from smaller group accounts.

"The pricing we put in place for 2009 turned out to not really be what we needed to achieve the results and margins that we had historically been delivering," said chairman and CEO Ron Williams. "We view 2010 as a repositioning year, a year that does not fully reflect the earnings potential of our business. Our pricing actions should have a noticeable effect beginning in the first quarter of 2010, with additional financial impact realized during the remaining three quarters of the year."

Aetna's decision to downsize the number of clients in favor of higher premiums is, as one industry analyst told American Medical News, a "pretty candid" admission. It also reflects the major concerns offered by health care reform proponents and supporters of a public option for insurance coverage, who insist that the private health insurance industry is too consumed with the bottom line. A government-run plan would operate solely off its members' premiums.

Aetna actually made a profit in 2009 but not at levels that it anticipated.

"They were surprised by an acceleration in medical costs in 2009 which pressured their earnings," Josh Raskin, an industry analyst for Barclays Capital, told the Huffington Post. "In an effort to get back to a more profitable level, they are raising their prices to match cost trends. When you raise rates, you run the risk of losing your membership. Health insurance is a very competitive marketplace."

As Williams told investors on the call: "The pricing that we put in place for 2009 turned out to not really be what we needed to achieve the results and margins that we had historically been delivering."

Aetna is one of the largest insurers in the private market, covering roughly 17.7 million people according to its 2008 annual report. It is also a major player in the current health care debate and inside Washington D.C. The insurance company has spent more than $2 million on lobbying just in 2009, according to the Center for Responsive Politics.

American Medical News, which first reported the story, noted that this is not the first time the insurance giant has cut the rolls in an effort to boost profit margins. "As chronicled in a 2004 article in Health Affairs by health economist James C. Robinson, MD, PhD, Aetna completely overhauled its business between 2000 and 2003, going from 21 million members in 1999 down to 13 million in 2003, but boosting its profit margin from about 4% to higher than 7%."

A spokesperson at Aetna did not return calls and emails for comment.


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Health insurance giant Aetna is planning to force up to 650,000 clients to drop their coverage next year as it seeks to raise additional revenue to meet profit expectations. In a third-quarter earn...
Health insurance giant Aetna is planning to force up to 650,000 clients to drop their coverage next year as it seeks to raise additional revenue to meet profit expectations. In a third-quarter earn...
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MrMsyvc   12:52 AM on 2/18/2010
My Aetna retiree-medical premiums increased 139% this year, from $235/mo to $563/mo. I'm very much a free market, limited government person, but seriously folks, what's to love about THIS greed-is-good company!? I'm "sure" the premium increases have nothing to do with my having prostate cancer last year.
t mcallister   12:09 PM on 12/10/2009
This just happened to me, I have 4 days to go over a new policy and choose. When my Aetna policy terms, I am due to have a baby any day. Now, I suddenly will have a 2500 deductible to pay whereas I didnt with Aetna, in a matter of weeks. Sometimes, if a pregnancy is billed globally the previous coverage will pay for the entire global fee, however Aetna will NOT. And UHC does not want to pick up the cost of the entire pregnancy. We are having all of this added stress in our lives, including a huge loss of income due to premium and deductible increase, because Aetna is a bunch of greedy crooks.
t mcallister   11:18 AM on 12/10/2009
I am a victim of this, my husband's employer had said we were dropped from our coverage because our "claims were costing more than our premiums paid them". GREED. I am 33 weeks pregnant and have 4 days to look at the other policies being offered by my husband's employer. I would have no deductible to meet had I been able to stay on aetna for the last 3 weeks of my pregnancy (we term dec 31, Im due a few weeks after), and now I will have to pay a 2500 deductible with United Health care that I have to pull out of my ass. Because Aetna will not be effective at delivery, they will not pay for any of the pregnancy since it is billed "globally." So, now Im stuck with losing an additional 250/mo in income for this new UHC policy, on top of 2500 dollars. I get no paid leave and have to quit my job. Thanks Aetna, for looking out for yourself.
yourmonscalling   03:38 PM on 12/07/2009
Real nice practice i bet not one of them go to jail BUT MORALLY SOMEONE SHOULD BUT OUR GOVERNMENT WONT DO A GOD D THING ABOUT IT
yourmonscalling   03:37 PM on 12/07/2009
They take your money then dump ya
invest in jobs   10:30 AM on 12/07/2009
I understand that in a deep recession such as the one we we (and still are) in it is appropriate to increase govt spending to get the economy going again, but the problem is so little of that money has actually helped average people who are struggling - who who have been fired or or working for reduced pay or reduced hours. \

good articles: http://financeopinionss.blogspot.com
We're still in recession as far as I;m concerned. Screw GDP. Until there's jobs and health care it;s a recession.
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idcsys   09:56 AM on 12/07/2009
Until we raise our voices, these activities will continue. Most appalling are those out there who see nothing wrong with Aetna doing this. "If it's not happening in my neighborhood, it must not be happening." We need to wake up, America.
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medic628   07:15 PM on 12/06/2009
Death panel at work. "Caution"
imsmith5   03:32 PM on 12/06/2009
I am so sick of paying high dollars to insurance companies for coverage . Then when i need the coverage it is one excuse after another that this and that is not covered. It is no better than when the mob made people (businesses ) pay for protection and then blew up the business when the felt like it. So why bother paying in the first place i can join the rolls of the many uninsured and get free health care
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belyeu   01:18 AM on 12/07/2009
It's not just the insurance companies, it's the greedy drug companies, hospitals, doctors, equipment suppliers ect.........
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b-dob   03:54 PM on 12/07/2009
What about all these greedy people who think they should get free healthcare, paid for by someone else? Where's the outrage against that?!
t mcallister   11:27 AM on 12/10/2009
Also, the costs of healthcare services go up when insurance companies don't pay or put high deductibles/co-insurance on the patient's responsibility. Patient's cant afford that, so they go unpaid. This causes prices to go up to cover those write-offs.
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lafayette2009   12:49 PM on 12/06/2009
If ever the need for a Public Option was proven to be necessary, this kind of "news" is further vindication.
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b-dob   03:55 PM on 12/07/2009
So because they don't want to pay a higher premium at Aetna, they simply can never have health insurance again?
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belyeu   05:40 PM on 12/07/2009
b-bob, if they have a pre-existing condition they may never be able to obtain a new provider unless they get on a employer sponsored group plan.
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lafayette2009   11:28 PM on 12/07/2009
Aetna is the one who is saying they will lose the 650,000 and is willing to do so in the cause of extra profits. If these people have pre-existing conditions, they will have problems obtaining insurance.

A Public Option would avoid this situation. There are a lot of people living on the edge and increases like this can be the "killer" for them.
invest in jobs   11:43 AM on 12/06/2009
NO more bailouts. No more bonuses. Time to put people to work!

good articles; http://financeopinionss.blogspot.com
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Zenfull   10:14 AM on 12/06/2009
Aetna primarily offers "Indemnity Plans" (comprehensive coverage not limited to any doctor, medical practice, or hospital) - has always been the most expensive medical insurance out there. People subscribe to such coverage because they are not limited to a certain provider as in "Managed Care" plans (HMO's, PPO's, etc). Today, Aetna calls their plans: "Consumer-Directed Health Plans" with heavy emphasis on "Health Savings Accounts (HSA)" funded by the subscriber and a Health Reimbursement Arrangement (HRA) funded by a subscriber's employer in order to lower out-of-pocket costs. The idea is to use your pre-taxed money for your medical care high deductible, money that you must use or lose before year's end (or maintain membership in the same medical plan for it to roll-over). This penalizes you if you need or want to change medical plans. It also causes many with HSA's to get unnecessary medical, elective care to "use up" the HSA money. What you see with Aetna is rationed care under the free enterprise system -- those who have the money get whatever medical care they need or desire. Managed care health providers like Kaiser Permanente came about to provide inexpensive care for more people. They have been steadily eating away at Aetna's subscriber base because it cannot compete with them on cost. Now Aetna has changed it's business plan to emphasis its niche business of unrestricted medical access. They are hoping that they can survive. They are certainly threatened the most by government Health Reform.
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belyeu   05:23 PM on 12/07/2009
Zenfull, Aetna offers different plans depending on the area in which you live. I just got a quote for Aetna insurance for my area. It was a ppo plan however you can see a physician outside the plan but it costs more.

Are trying to make it sound like Aetna only offers HSA because that is simply not true? In addition HSA are usually cheaper because they have higher deductibles. HSA are just another way for insurance companies to place more burden on their insured. Aetna's HSA cost are no cheaper or expensive than any other health care provider at this time but as you have read that will soon change.

Aetna is no different than any other health care plan. They all try to control and price fix in the regions where they are.

Kaiser is no cheaper than any other provider. What you may save on premiums you lose in the cost for medications, emergency room visits, or hospital stays. You also have to remember Kaiser is both the insurer and the provider.

BTW, I work for that mill they call Kaiser.

Kaiser is also supposed to be non-profit.
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mamarazzi   09:55 AM on 12/06/2009
These days especially, I am so glad to be a military wife so I don't have to deal with these insurance companies. No, Navy doctors, Navy hospitals and Tricare are not perfect, but we never have to worry about being dropped or having premiums raised. The health care coverage is one of the main reasons my husband decided to spend at least 20 years in the Navy so he could retire and keep the benefits.

We have many civilian friends who are losing their health insurance completely or are having their premiums raised. I can't imagine how scary that must be, especially if someone has children and/or chronic health concerns.

Americans deserve better than this.
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Diomedes374   10:41 AM on 12/07/2009
I agree. I served in the Navy and the healthcare was not perfect, but it was there when we needed it. Coming from a poor background, it was quite the change to actually go to a doctor when something hurt. And preventative care was unknown to me before the Navy. Since I left the service, I have been blessed to keep my family covered, but man am I paying for it. I even worked for an insurance company for 3 years (BCBS of TN), thinking a perk would be cheaper coverage, but that shaft their own employees like everyone else. It's good to see that equal opportunity is alive and well.
t mcallister   11:24 AM on 12/10/2009
The only problem with Tricare is that they do not pay the providers. Therefore, many doctors, hospitals, clinics, etc refuse to take any Tricare patients. Currently, there is a battle for Tricare to drop Humana and find another insurance sponsor. They do not honor contracts and often that puts a burden on the members. A large portion of unpaid claims is due to Tricare at least in my experience in the healthcare industry.
1differentdrummer   06:47 AM on 12/06/2009
Are they the only insurer raising premiums for next year? I don't think so. Time to get the industry under the antitrust laws.
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TheIndependenceParty   06:35 AM on 12/06/2009
Big Insureco's are so addicted to profit, more and ever more still, that they volunteer to become poster children for the implementation of a public option! Way to go Aetna! In the midst of the dialogue about the need for health insurance reform, ... you provide us irrefutable proof!

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